Operations Coordinator - Pivotal Talent Search

POSITION: Operations Coordinator

DEPARTMENT: Operations/Logistics

MANAGER: Operations Director

WORK ARRANGEMENT: Hybrid (3 days per wk. in office)

STATUS: Full-time (Non-Exempt)

LOCATION: New York, NY

MAIN RESPONSIBILITIES

PRODUCT MANAGEMENT

• Upload the new season UPC catalogue to all warehouses so they have the correct UPC’s to manage the new seasons of business.
• Request new season photos from merchandising, ensure they are in the correct format, and uploaded into RLM.

ORDER MANAGEMENT

• Assist in inputting sales orders for retail, e-commerce, and wholesale, and collaborate closely with the Wholesale and Omnichannel teams to ensure accurate processing- this includes adjusting orders from wholesale to retail or vice versa.
• Maintain accuracy of orders post-market and throughout season.
• Supports incoming EDI POs from North American department stores.
• Support the development of internal service level agreements to consistently uphold exceptional standards of customer service both internally and externally.
• Support all cross functional teams with ad hoc requests to maintain exceptional performance standards.
• Strives to mitigate risk, escalate problems, propose thoughtful decisions and execute resolutions as necessary.
• Communicate consistently and collaboratively with internal partners to ensure the logistics and customer service experience is seamless.

OPS MANAGEMENT

• Create RTVs accurately and promptly for the entire business, while maintaining communication with the warehouse to ensure RTVs are properly transmitted and received.
• Supports the process of resolution for any questions or issues related to orders and returns and provides
• solutions in collaboration with the sales team.

SKILLS & QUALIFICATIONS

• 1-2 years of experience in operations, logistics, or a sales customer service position.
• Ideally have experience in luxury or premium goods.
• Demonstrated experience with project coordination.
• Maintains a dynamic and flexible approach in an ever-changing and growing business.
• An ability to successfully work both independently and within a team environment with various internal and external partners.
• The ability to build strong cross-functional relationships both internally and externally.
• Ideally have experience working in an ERP system and WMS system.
• Exceptional verbal, written, and interpersonal communication skills.
• Proficient with Microsoft Excel, Office, Suite, and Outlook.
• Must visit Stellae warehouse 1X per week and be there as needed upon the request of the business.
• Curiosity—always looking for root causes of issues.
• Must have the ability to meet problems with a solution-oriented and strategic mindset.
• Proficient in advanced Excel functionalities and data analysis techniques.
• A great listener and thoughtful communicator who is patient, kind, warm, and humble, with a confident yet low-ego demeanor. Possesses a positive and optimistic outlook, a love for details, and high integrity.
• Demonstrates a strong sense of urgency and excels at problem-solving, effectively addressing and resolving issues in a timely manner.