Operations Coordinator - ExpressIt Delivery

ExpressIt is the Northeast’s innovative leader in reliable same-day delivery and trucking. For over 40 years, we have been servicing clients in over 25 different industries, from Manchester, NH to Philadelphia, PA. Since 1981, we’re committed to providing the highest level of service and experience for our clients. We deliver It the way they need It.

We stand for excellence in performance, exceptional customer service and unparalleled support of our customers and our employees. Both 100% Women-Owned and Family-Owned, ExpressIt’s unique combination of “big company” management experience coupled with “small company” personal relationships and service has resulted in tremendous growth and opened the door for exciting opportunities ahead.

Position Overview:

The Operations Coordinator is an on the road position that reports to the Regional Director. This role is responsible for maximizing deliverables for our customers by managing the day to day dispatch of our drivers. It requires heavy travel between warehouses in Methuen, Newton, and Randolph, Massachusetts, as well as, Pawtucket, Rhode Island on occasion. This role will foster a pipeline of qualified drivers and vendors by building strong relationships and ensuring retention. There will also be some business development expectations, as appropriate. Applicants must reside in the greater Boston area, preferably Methuen. Familiarity with the territory and the applicant’s residential proximity to Methuen will be a deciding factor. Salary range is $55,000 to $65,000/yr based on experience.

Essential Duties and Responsibilities:

· Thoroughly understand and learn the Company’s business and functionality

· Flawless execution of our customer’s courier day to day delivery needs and deliver results that meet or exceed customer expectations

· Travel between warehouses (client sites), daily or as directed, in order to ensure support, quality control and accountability

· Engage and inspire our drivers to deliver under our core values of best in class service

· Ensure appropriate third party/partner Carriers are being contacted and vetted

· Build pool of top candidates for all open driver positions

· Manage the daily dispatch requirements and routes (both re-occurring and same day) through our eCourier system – be a subject matter expert in the system and all its functionality

· Partner with the Regional Director and HR on Employee Relations issues, onboarding and offboarding

· Support business development opportunities, as identified

· Broker additional delivery jobs with new clients as they arise

· May be responsible for covering Regional Director when on vacation or as needed

Required Qualifications and Skills:

· Bachelor’s degree preferred but not required

· Experience with Courier or Delivery industry

· Reliable transportation and the commitment to travel between customer locations as often as daily

· Proven results, a service orientation, and solid people leadership skills at an entry level

· Sound business judgment, professionalism, and a team player approach

· Strong communication skills and proven relationship building ability

· Must be computer literate and have the ability to learn new technology platforms

· Ability to organize and prioritize work and meet deadlines as set 

EEO Statement: ExpressIt is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.