Operations Coordinator - Electric Symphony Media

COMPANY

Electric Symphony Media, a boutique digital media advertising agency, is based in downtown Hoboken, NJ but currently working remotely.

We offer a great work environment (and an office with a view!), competitive salaries, and a full range of benefits including health, dental, vision, life and disability insurance, 401(k) and more. Our work environment is a blend of remote and in-person activities, where job tasks are conducted through a hybrid model.

ROLE

Operations Coordinator

The Operations Coordinator will assist with the day-to-day activities associated with the Client Services, Media Services and Product departments, which includes trafficking, buying and campaign activations. This can include order processing, traditional buying with external vendors, activating campaigns on various platforms, monitoring campaign performance and collaborating with the Account Management team on proposals. The Operations Coordinator will act as liaison to ESM’s internal departments (Management, Client Services, Media Services and Product) as it relates to the needs of trafficking, buying, campaign activation, or new operational tasks. They will help record, file, and circulate key information for all tasks and ensure all projects are executed in a timely and efficient manner. Some responsibilities include:

• Client Services

This Operations Coordinator Role is responsible for supporting and coordinating the execution of campaigns. Their duties can include setting up and launching ad campaigns, monitoring their performance, troubleshooting any technical issues, and ensuring that campaigns are delivered on time and within budget. The Operations Coordinator is to work with the Product Team and Account Team on a set collection of accounts to ensure accurate and on-time campaign trafficking, launch, pacing, and reporting while maintaining a high level of quality and accuracy. 

• Trafficking

  Ensures compliance of the complete order process flow in Salesforce for the individual's specific accounts, acting as a liaison between account and product teams.

  
  

• Pacing

  Ensure that the set of accounts achieves their desired impressions or other KPIs by monitoring and maintaining a consistent pace and delivery.

  
  

• Reporting

  In collaboration with the Account and Analytics teams the operations coordinator is to pull and organize campaign metrics for client reports based on the established reporting cadence.

  
  

• Invoicing

  The responsibility of this position entails handling end-of-month invoicing for a specific set of accounts & campaigns.

  
  

• Media Services

This Operations Coordinator Role is responsible for supporting and coordinating the execution of external buys within their subset of accounts assigned. Their duties can include making plans for traditional channels, developing and maintaining vendor relationships, monitoring performance, ensuring campaign delivery and ensuring invoices are received and paid. The Operations Coordinator is to work with the Account Team to generate invoices, secure client purchase orders, and manage client budgets and billing reconciliation.

• Planning:

  Develop plans and work with vendors in order to meet client goals and expectations are exceeded.

• Trafficking:

  Ensure the ESM internal CRM system is consistently updated with vendor contacts, insertion orders and signed contracts across various channels, encompassing TV, Radio, OOH, and Direct Publisher purchases.

• Reporting:

  In collaboration with the Account and Analytics teams the operations coordinator is to pull and organize campaign metrics for client reports based on the established reporting cadence.

• Invoicing:

  Secure and review end-of-month invoicing from vendors to ensure we are being charged accurately for what has been bought.

• Product

The Operations Coordinator has specific responsibility within product activation within their subset of accounts assigned while supporting the Product department when needs arise. Their duties can include monitoring product performance for various campaigns, analyzing data, and recommending improvements to enhance campaign performance. The Operations Coordinator is to work with all departments on a set collection of accounts to ensure accurate and on-time campaign activation, launch and performance while maintaining a high level of quality and accuracy. 

• Product Activation:

  This role is to activate the following products alongside their set account list: Programmatic Digital, Youtube, Social Media & Search. 

• Optimization:

   Ensure that their set of accounts achieve their desired impressions or other KPIs by optimizing toward a consistent pace and delivery.

• Analysis:

  In collaboration with the Account Management and Client Services department, review campaigns for quality assurance and to identify potential areas for improvement or adjustment to communicate with the client.

• Product Expertise:

  Develop expertise in two or more products in order to serve as an internal expert and resource for other departments.

Qualifications and Requirements:

• Bachelor’s degree in Business, Marketing, Integrated Advertising, Business Administration, Communications or Communications studies or related field.

• 1 or more years of industry or internship work in a traditional, digital agency or similar organization, with experience working with and managing the needs and expectations of clients, external partners and vendors, and internal departments.

• Strong working knowledge of MS Excel, Google Suite (Sheets, Slides, Docs, Drive) and operating in a Mac environment.

• Fundamental understanding of media sales, advertising, strategy development, project management, implementation, and reporting.

• Must be authorized to work in the US without visa sponsorship.

Skills: 

Specific technical, soft, or language skills preferred.

• Exceptional time management, attention to detail, proofreading and organizational skills.

• Excellent communication skills, both written and verbal.

• Strong organizational skills and attention to detail.

• Ability to work well in a team and collaborate across departments.

Preferred Qualifications:

Additional skills, experience, or qualifications that are not mandatory but would be advantageous for the role.

• Experience ranging from 1 to 3 years in the management of paid media campaigns across traditional, digital, social, and experiential channels.

• Prior involvement in client services, customer support, or administrative positions.

• Familiarity or working knowledge of digital and programmatic buying and management platforms, such as Salesforce, Tradedesk, DV360, Facebook Ads Manager, Strata, FreeWheel, SBMS, OneStrata, Google Ads, Basis or similar tools.