Onsite IT Administrator (OFL2024-7776) - RealManage

Overview

Company Overview:

GrandManors is a Division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The GrandManors professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

Provide customer and front line technical support and solutions to residents, vendors, and internal staff members in a fast-paced, goal-oriented, business casual environment 

General Responsibility

• Responsibility for maintenance and updating websites
• Scheduling Board and Committee Teams meetings and posting as needed
• Responsible for the day to day administration of user accounts, providing technical assistance via telephone and online to users and staff, providing 24/7 emergency software repair service and monitoring the resident forums and personally address any issues with user
• Managing on line, phone, and in person reservations for facilities and programs
• Processing deposits and requests for deposit refunds
• Providing answers to questions regarding departments, town events, businesses, and accounts via phone/email/in person
• Triage incoming emails for all departments
• Answer incoming phone calls from the Resident Services Group
• Other duties as assigned

* This position is not remote - located in Orlando, Florida

Qualifications

Qualifications:

• Expertise in current internet standards, including Web browsers and browser specifications
• Experience with managing Web site content
• Skill in computer graphics and layout
• Working knowledge of networking technologies, including security and encryption on the internet, and basic networking concepts
• Experience with non-linear editing software
• Ability to juggle multiple projects simultaneously
• Ability to work independently and as a member of a team
• Ability to communicate effectively and work with a variety of personalities
• Excellent Internal and External Customer Service

• Ability to maintain confidentiality
• Ability to maintain composure in stressful situations and diffuse upset customers

Pay = $55,000/Yr - $65,000/Yr, depending on education and experience. 

Benefits include:

• Medical Insurance - * ‘Employee’ Insurance premium is paid for by company
• Highest level employee plan will incur a cost
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays