One Stop Operator - Dynamic Workforce Solutions

Job Title: One Stop Operator

Reports to: One Stop Operator (Statewide)

Position Classification: Exempt

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Primary Objectives of Position: Direct integrated service delivery system within the local workforce region in support of all Board policies related to oversight and implementation of the one-stop delivery system.

Essential Job Functions:

• Provide functional management, leadership, coaching and support to implement the strategic plan, vision and business plans of the Board and Workforce Center System.
• Coordinate service delivery of partners and service providers.
• Manage partner responsibilities as defined in
• Coordinate outreach and recruitment of voluntary
• Ensure federal and state regulations pertaining to the handling in EEO responsibilities, customer complaints, and physical and programmatic accessibility are implemented.
• Develop and maintain Continuous Quality Improvement processes for center operations in conjunction with Board staff.
• Manage Center Certification Process.
• Coordinate with Fiscal Team on budget preparation and ongoing fiscal monitoring.
• Represent the Workforce Centers in local, State and National forums as requested by the Board.
• Meet regularly with one-stop center managers and staff to review partner performance.
• Ensure compliance with applicable Federal, State and Local regulations that apply to workforce development business operations.
• Establish and maintain positive working relationships with the Board and all workforce partners to optimize funding, customer satisfaction and community relations.
• Communicate effectively with Board, DWFS management, operations staff, community partners and the public.
• Establish and maintain relationships with community employers, support service organizations, economic development groups and faith-based and community-based organizations.
• Seek out best practices to replicate when and where appropriate.
• Meet with workforce systems management group to assess project status and share new directives and procedures.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties: Other duties and special projects as needed to meet overall company objectives. This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Qualifications:

Education: Minimum of a Bachelor's Degree in Human Services, Business, Education or Human Resource field or equivalent.

Experience: Progressive responsibilities in management and workforce development program operations. Strong business knowledge of fiscal operations and performance measurement. Must have prior experience as a senior staff member in Workforce Development. Experience in training/coaching and mentoring required.

Skills/Abilities: Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers. High level of communications skills and the ability to work alone. Need strong technical skills and commitment to a continually improving environment.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Benefits:

Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development, and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing, and retaining a base of employees that reflects the diversity of our customers is essential to our success.