Office Manager - PAC Plumbing, Heating, & A/C

Office Manager

Are you looking for a rewarding career with one of the best local companies in the plumbing and HVAC industry? You’re in the right place! At PAC Plumbing, Heating, & A/C, we treat our employees like family. Our team members enjoy competitive benefits and cutting-edge training from our master technicians.

Join the PAC Plumbing, Heating & A/C Family… Come Grow with Us!

Our Office Manager will evaluate customer calls and match the right technician to every job. We need a positive team member who will go above and beyond for our customers and our staff, who has a perpetually friendly, can-do attitude to join our growing team!

At PAC Plumbing, Heating & A/C we are committed to the proper training and mentoring of our staff.  You will receive hands-on training, side-by-side with your supervisor, and benefit from Nexstar Network’s proven training program that provides you with your own Coach!  

What we offer:

• Competitive salary 
• Amazing 401k 
• Your birthday is a paid day off!
• Paid wellness days
• Holiday and vacation pay
• Paid training
• Profit-sharing program
• Hours 7:30 am – 5:30 pm

Responsibilities:

• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues, and promoting the brand. 
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Update customers throughout the day on the technician’s progress.

Competencies for Success

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor, with a sense of urgency, who also loves to win as a team.

We are an equal opportunity employer.

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