Office Coordinator - Rehab Medicine - Physical Therapy - New London Hospital

• GENERAL SUMMARY
  • Provide the customer service function of the practice, by greeting, assisting, directing, and scheduling patients by phone and in person, and perform the general clerical functions of the practice.
• FUNCTIONAL DUTIES AND RESPONSIBILITIES
  • • Answers the phone taking clear messages, transcribing them into patient's charts, and routing the encounter to the proper team member.
    • Provides assistance, guidance, and direction to all visitors and callers.
    • Schedules and cancels appointments for patients, following practice protocol.
    • Maintains the schedule in such a way that allows efficient and effective use of clinical staff availability while allowing the greatest patient acess to care.
    • Schedules new evaluations while considering the availability of follow-up care appointments.
    • Maintain and utilizes wait lists to properly identify and schedule patients who are seeking clinical appointments at alternate times than originally scheduled.
    • Updates patient demographic and insurance information when appropriate, directing patient to Central Registration for more complex changes.
    • Answers routine billing questions, seeking assistance as necssary, in order to address all inquiries in an accurate and timely manner.
    • Ensures payments at time of service, as appropriate, and issues receipts, maintains a balanced cash drawer with deposits turned in daily.
    • Maintains the knowledge and skills to accurately verify patient's insurance information.
    • Completes insurance pre-certification and documents appropriately in EPIC when necessary.
    • Maintains the knowledge and skills to complete accurate insurance authorizations for initial evaluations and/or follow-up visits as required for third party insurance carriers.
    • Acts as a liaison between patient and provider to ensure specialty referrals reach the correct specialty trained clinical staff member. Communicates with families, patients, and ancillary services with professional courtesy and accuracy.
    • Types meeting minutes and creates forms, as requested.
    • Works as part of the office team to ensure maintenance of patient records.
    • Performs other related clerical duties as assigned.
  • Clinical Operations Support
    • Ensures patients receive appropriate informational paperwork as requested by the provider. Ensures patients are given appropriate questionnaires and/or other paperwork as directed by provider.
    • Ensures smooth patient flow by notifying the appropriate care provider of patient arrival through arriving the patient in the scheduling system in a timely manner.
    • Assists in the orientation of new staff.
    • Attends mandatory and continuing education classes, as appropriate.
    • Attends office staff meetings.
  • System Support and Maintenance
    • Performs ordering of clinical and clerical supplies through the appropriate electronic systems.
    • Initiates work order requests for issues relating to facility maintenance.
    • Initiates requests for Information System issues through the DHSM system.
    • Trouble shoots computer and telephone problems.
    • Will maintain the abiilty and skills to occasionally cross-cover office support in alternate clinical locations as needed for planned and/or uplanned staff time off.
    • Assists with maintaining planned clinical equipment cleaning and mandated temperature check logs.
  • Professional Development
    • Completes NLH orientation programs, to include orientation checklist, competency skill checklists, and mandatory education/certification programs. Submits documentation to HR for permanent file.
    • Completes EPIC Training.
    • Enhances professional growth through participation in educational programs and workshops.
    • Maintains professional competence through mandatory licensure and certification programs.
    • Serves on project teams/task forces as requested.
• POSITION REQUIREMENTS
  • Knowledge / Skills / Abilities
  • Experience
    • One year experience as a receptionist, preferably in a medical office setting.
  • Education

  • • High School diploma or equivalent
    • Basic Life Support (BLS), or enrolled in program within 3 months.

PI255792982