OI Ambassador (Esthetician) | South Coast Plaza - Guerlain

Since 1828, Guerlain - an iconic luxury French Perfume & Cosmetics brand, part of the LVMH Group - has explored, innovated and perfected its Fragrance, Skincare and Makeup thanks to its daring creators of mythical creations with timeless know-how. All with Nature and Art as inspiration and the Culture of Beauty as a signature.

In Fragrance, Guerlain Master Perfumer, Thierry Wasser, embodies the fifth generation of Guerlain Perfumers. As a figure within the contemporary fragrance world, Thierry Wasser has put his name to many of the House’s creations. He contributes to an olfactory legacy of some 1100 fragrances and explores the world in search of the most exclusive raw materials. In Makeup, newly appointed Guerlain Creative Director of Makeup, Violette, seemed destined to join the house synonymous with French beauty and constant innovation. With her creativity, Parisian chic and eye for high standards, she knows better than anyone else that makeup is nothing if not the art of bringing out the beauty in each and every one of us.

The House is committed to preserving biodiversity, innovating sustainably, acting for the climate and creating a positive social impact. Above all, Guerlain seeks to protect one of Nature’s most precious wonders: bees, sentinels of the environment and symbol of the House.

Guerlain invites you today to join its North America teams.

Guerlain is part of the LVMH Group.

The OI Ambassador (Esthetician) will achieve retail sales and elevate brand awareness primarily through an elevated spa and client experience and exceptional clienteling and servicing.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Elevate Customer Experience through Facials & Clienteling

• Host spa with facial, animate workshop with clients, and virtual one-on-one consultations
• Prepare for events by participating in store rallies while showcasing newness 
• Cultivating loyal, lapsed and new clients
• Contribute to achieving store goals
• Assisting and prepping for VIP Events in store, including presell and booking appointments
• Always maintain clean and luxe spa kits including linens
• Organizing seasonal car stock for stores

Embody Guerlain & Luxury

• Embody and communicate Guerlain’s savoir-faire, heritage, and values.
• Ensure image grooming guidelines are followed
• Be an expert; enable a client-oriented mindset and promote the vision of luxury and modernity.
• Serve as an extension to training team in down time to ensure store staff on expert facialist techniques and promote Guerlain through skincare expertise.

Cultivate Relationships & Lead by Example

• Maintain relationships with all retail partners including but not limited to Account Executives, Department Managers, and Store Managers.
• Motivate Guerlain and retailer teams and lead by example
• Ensure that all communications with customers are courteous, cordial, and professional
• Makes every client interaction a personal and luxurious experience
• Add value with Account Executive to all retail planning meetings
• Strategize new ideas with Account Executives for individual markets
• Partner with Education team to provide new and ongoing product training to in store staff, including new programs, suggestive selling techniques and client registration programs

Communication

• Promote Bee App; create awareness and user engagement
• Share best practices with fellow Ambassadors and Education Team through WhatsApp
• Weekly zoom meetings with Education & Sales Team
• Responsible for submitting T&E in a timely manner on a monthly basis
• Conduct all other job-related activities.

• Licensed Esthetician or Certified by Guerlain Spa
• Prior experience in the spa room and sales
• Excellent written and verbal communication and interpersonal skills
• Achievement-oriented
• Must be able to drive and maintain valid driver’s license
• Deals with confidential information and/or issues using discretion and judgment
• Must be able to physically carry 30 pounds
• Availability must meet needs of the business
• Must be able to work in a retail environment: light lifting, standing at counter
• Deals with confidential information and/or issues using discretion and judgement

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $27-$29/hour.