Description

POSITION PURPOSE

Record, process, and analyze the day's closing figures. Complete all required reports and ensure that the day's credit transactions are all in balance. Attend to guests' needs, including, but not limited to, registration, checkout, cashiering, and making guest wake up calls.

ESSENTIAL FUNCTIONS

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
• Ensure all security protocols are followed as well as departmental and company procedures.
• Promote the HHonors Preferred Guest Program and provide recognition and benefits to all present members.
• Knowledgeable of the Hilton Guest Program and their benefits.
• Answer all calls within three rings and correctly transfer all calls to appropriate departments.
• Be accountable for all daily activities.
• Knowledgeable of all special promotions for all hotel outlets.
• Knowledgeable of all special hotel accommodation promotions and packages.
• Recognition of repeat guests and familiarization of corporate accounts.
• Correctly handling cash transactions and balancing a cash drawer to the given amount.
• Offering upgrades to coastal, club rooms, and suites when available.
• Assisting in the Marketplace for sale of merchandise, food and beverage and Starbucks coffee drinks.
• Referring guests to activities desk for purchase of attraction tickets, available Concierge hours.
• Maintain Link and Lobby cleanliness and organization.
• Correctly processing all check outs by ensuring all billing set up and guest folios paid.
• Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Ensure all wake up calls are made in a timely fashion, properly using guest names.
• Following up with security when wake up calls go unanswered, to insure guest safety/convenience.
• Correctly maintain security of MOD keys
• Maintaining all nightly reports, including MOD reports in the mornings to inform day hotel management of overnight activities/incidents.
• Perform other duties and handle projects as assigned by Manager.
• Follow all of the Safety and Sanitation Guidelines set forth by the CDC and GPR including but not limited to all of the COVID-19 State and County ordinances
• Must be able to work flexible schedules including weekends and holidays

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• General knowledge of the city where resort is located and its attractions.
• Extensive knowledge of the resort, its services and facilities.
• Proficient in Microsoft Word and Excel, as well as 10 key by touch.
• First Aid/AED/CPR certified
• Ability to assist/direct hotel guests and/or emergency personnel in case of an emergency.

• QUALIFICATION STANDARDS

  Education

  High school or equivalent education required

  Experience

  One to two years in a public contact position and accounting.

  Licenses or Certificates

  First Aid/CPR/AED certified

  Attendance:

• Regular attendance in conformance with the standards, which may be established by The Cassara by Hilton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with The Cassara by Hilton Carlsbad Resort & Spa rules and regulations, non-compliance will be subject to disciplinary action, up to and including termination of employment.
• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

• This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at The Cassara by Hilton Carlsbad Resort & Spa. Hilton International is not the owner or operator of The Cassara by Hilton Carlsbad Resort & Spa. Hilton International is not the direct or indirect employer or joint employer of any associates working at The Cassara by Hilton Carlsbad Resort & Spa. Hilton International does not control, govern or regulate any aspect of recruitment or employment at The Cassara by Hilton Carlsbad Resort & Spa. Hilton International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Hilton International be liable for the data collection, use and privacy practices of the The Cassara by Hilton Carlsbad Resort & Spas owner or operator.

Qualifications