Night Audit Supervisor | Hotel Celare, A Tribute Portfolio Hotel - Shaner Corporation

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours. 
• Handle guest complaints ensuring guest satisfaction. 
• Process all check-ins and check-outs according to established hotel requirements. 
• Adhere to payment, cash handling and credit policies/procedures. 
• Generate, print, and distribute daily reports to designated departments/personnel. 
• Ability to work alone in hotel setting
• Other duties as assigned.

Responsibilities The Night Auditor Supervisor is responsible for overseeing the balancing of revenue and expense transactions that occurred during the day.   The auditor will conduct all steps in the computer / night audit system to close the current business day and open the new business day.   Runs reports; Attends to the needs of guests; Performs all functions of the front desk agent during the audit shift.   Qualifications

• High school graduate or equivalent. 
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. 
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele. 

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.  We partner with the top Hospitality Brands including independent locations as well.  We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management.  You can find out more by visiting our website, www.shanercorp.com!