New Lease-Up Leasing Professional Needed - Ascend Management

Ascend Management is excited to be opening a new studio community in the Kissimmee, FL and is looking for the a Leasing Professional to join this new lease-up!

If you are looking to join a dynamic, fast-paced team, where sales and customer service are key, this may be the right fit for you:

Position Summary

The Leasing Consultant is responsible for leasing activities of the Community. The overall objective of the Leasing Consultant is to provide customer service to all prospects and residents and to fill vacancies according to Community policies.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

● Inspect the grounds and recreational areas to ensure clean and manicured appearance, particularly those near leasing office and models units

● Report groundskeeping issues to proper staff member

● Prepare the showing and model units prior to opening the leasing office

● Prepare the leasing office for prospects, e.g. prepare refreshments, check cleanliness of leasing facility and restrooms, assist with general cleaning as needed

● Review and promptly correspond to phone messages and emails

● Process maintenance requests

● Enter service completion information and follow up with residents to ensure satisfaction as directed by the Community Manager

● Review and update Market Ready Status/Availability Report, communicate with staff on related tasks to ensure vacant apartments are ready

● Review status of all pending lease applications; request additional information as needed for approvals, credit processing, background processing, verifications and move-in scheduling

● Log all telephone and walk-ins into the computer for follow up

● Enter leases and cancellations into the computer system daily

● Conduct move-out inspections with residents

● Prepare move-in packets, mailbox keys, access cards, etc.

● Conduct community tours with prospects and follow-up with "Thank You" correspondence

● Assist with marketing and community events as directed

● Secure all show/model units by turning off all lights, adjusting thermostat, pulling and closing blinds, lock windows and doors

● Assist co-workers with various duties as required;

● Attend training, meetings, etc., as necessary to enhance job knowledge and skills

● Perform other duties as assigned

● Other duties as that may be assigned depending on the Community size and location include:
- Prepare "move in" gifts for each apartment.
- Assist with auditing of package room as directed by Community Manager
- Change security video tapes (i.e. gated entrances) as directed
- Accurately log rentable items
- Assist with proper logging of guest suite rentals if applicable
- Ensure corporate apartments are set up in advance

Minimum Qualifications (Knowledge, Skills, and Abilities)

● Education: High school degree or equivalent preferred

● Previous leasing experience preferred

● Dedication to exceeding the needs of all customers with an ability to build and maintain relationships

● Demonstrate thoroughness, accuracy, and organization when accomplishing tasks

● Effective at prioritizing multiple demands and deadlines

● Proactive team player; reliable and responsive

● Ability to operate a computer and basic computer programs

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee must be able to stand for long periods, frequently travel short distances within the facility and maneuver up and downstairs and ladders . The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. While performing the duties of this job, the employee is frequently exposed to outside weather conditions.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Position Summary

This position is responsible for ensuring efficient operation of the property under the direction of the Community Manager. Able to assume responsibility for the property in the Community Manager's absence.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

● Responsible for the knowledge and administration of the following:

● Thorough knowledge of leasing techniques and sales methods as designed by Ascend Management, LLC and its affiliated companies. Knowledge of property rental information.

● Thorough knowledge of management company policies, procedures, and property community policies.

● Responsible for efficient and timely reporting, maintenance, and submission of all administrative forms, files, and reports.

● Responsible for posting rent, reviewing receivables, capturing delinquency, filing eviction actions, and maintaining accurate resident ledgers in the Yardi software system.

● Responsible for ensuring efficient and courteous response to all resident requests.

● Assisting the Community Manager in designing and implementing resident retention programs - i.e., newsletter, resident referral program, or social activities.

● Responsible to report any unusual or extraordinary circumstances regarding the residents, property, and/or personnel.

● Responsible for ensuring that all personnel in all departments operate with OSHA standards and the company safety policies at all times.

● Responsible for seeking educational opportunities and self-improvement for personal growth and development.

● Responsible for the inventory and ordering of all necessary administrative supplies and equipment for the management department.

● Assisting the Community Manager in any disciplinary or promotional recommendations with regard to all office personnel.

● Responsible for maintaining a professional appearance and a manner for oneself and all personnel at all times.

● Assisting the Community Manager in subsequent orientation, training, and scheduling of all office personnel.

Minimum Qualifications (Knowledge, Skills, and Abilities)

● Required education: High school degree or equivalent

● Required experience: 1-2 years experience in an assistant community manager role or a related property management function

● Excellent accounting principles; ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

● Strong written and verbal communication skills (must be bilingual)

● Possess close attention to detail and the ability to multi-task

● Strong computer skills (Excel, and other MS office applications)

● Yardi Voyager experience a plus

● Effective at prioritizing multiple demands and meeting deadlines

● Proactive team player; reliable and responsive

● A natural problem solver; decisive and can work independently

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee must be able to sit for long periods. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. While performing the duties of this job, the employee is frequently exposed to outside weather conditions.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.