New Business Specialist| XL Center - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The New Business Specialistwill focus on selling new FSEs and group ticket packages, as well as smaller ticket packages that management creates throughout the season. 

 

This role will pay $16.35/hr.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

This position will remain open until March 14, 2025.

 

About the Venue:

The XL Center is Connecticut’s premier destination for sports & entertainment.
The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses.

 

The XL Center is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers.

 

The XL Center entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others.

 

The XL Center will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Responsibilities:

• Responsible for maximizing revenue through the sale of Hartford Wolf Pack ticket packages including season ticket memberships, partial plans, group tickets, and individual game tickets 
• Make a high volume of outbound calls to single game buyers, as well as B2B 
• Participate in outside networking events, to gain additional business & develop relationships with new leads 
• Establish professional relationships,in order to create repeat business, and superior customer service 
• Meet or exceed appointed sales goals for all season memberships, and group tickets 
• Maintain complete and accurate records for customers 
• Track and manage weekly sales leads and activities, and overall sales,through the use of CRM-Salesforce 
• Staff all home games to assist ticket sales and promotional programs 
• Perform other duties and responsibilities as assigned 

Qualifications:

• Bachelor’s degree or higherfrom an accredited college/university in a related field required 
• Minimum of two years sales experience, preferably in sports/entertainment 
• Highly motived with a passion for sales 
• Excellent verbal and written communication skills in the English language required 
• Familiarity with Ticketmaster (Archtics), and Salesforce.com (CRM) preferred; proficiency in Microsoft Office is required 
• Demonstrated ability to manage numerous business relationships in a professional manner 
• Superior time management and customer service skills 
• Ability to work flexible schedule, including event nights and weekends as required, in addition to traditional business hours 
• Must be highly motivated and have a positive attitude, with the ability to handle multiple assignments under pressure 
• Must be professionally assertive and competitive andpossess a dedicatedattitude
• Must have strongattention to detail, be highly organized and have an ability to actively listen 

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.