Network Engineer(L3) - Diverse Linx

Role: Network Engineer(L3)

Location: Wickliffe, OH(Onsite)

Mode of Hire: Fulltime

Roles and responsibilities:

Customer Management:
Should be able to communicate with all stakeholders in end-to-end chain to get things on time.
Problem and Change management.
Effective communication, escalation, and status reporting having appropriate explanation, will acknowledge calls and generate incident ticket on the ticketing tools.
Appropriate level of severity will be assigned, and ticket will the routed to the concerned team.
Adaptable to 24x7 operations


Skills/technologies required:
Networking
LAN Cisco Switching
WAN Velocloud (SDWAN coordination & Transport provider coordination)
Unify Client and Open Space for Voice infrastructure (Call manager, Media Gateway, SIP)
Security Fortinet Management (Forti manager) and other internet breakout security controls.
Policy and VLAN configuration as per customer business needs
Provide remote support to the client
Operational ongoing support.
Understanding of the the design networks (LAN, WAN, SDWAN)
Should have knowledge and hands-on on end routers, switches & firewall.
Should have knowledge on switching i.e. VLANs, HSRP, MHSRP, VRRP etc.
Should have experience / knowledge of multi-vendor environment.
Will work in different project assignments
Should have excellent knowledge of MS Visio.
Should have excellent communications skills


In-scope activities operations

Monitor Service, Investigate and Record Event
Track and communicate event progress
Manage Customer Compliments or Complaints
Responsible for coordinating and communicating between different stakeholders across chain
Provide on call/remote assistance to field technicians
Provide technical assistance to team members.
Adaptable to 24x7 operations