NOC Technician - Apex Systems
Daleville, VA 24083
About the Job
Job#: 2042993
Job Description:
Telecom NOC Technician/Change Management - Onsite in Daleville, VA - W2 Only - $18/hr-$20/hrDuties & Responsibilities80%
- Monitor, manage and maintain all edge network devices, performance, and quality across the Segra network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions and platforms).
- Perform Event Management and Incident Management in accordance with established process and procedural guidelines.
- Create and triage trouble tickets, including remote testing
- Troubleshoot and repair Segra provided services (e.g. Voice: TDM, VOIP, and SIP and/or Data: DIA, MPLS, and VPRN)
- Update assigned tickets, escalating to various carriers and personnel as required until completion.ms and executives
- Communicates daily with many departments within SEGRA, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.
- Stay up to date on organizational SOPs
- Perform other duties assigned by NOC Management team
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.