NOC Operator (Video Monitoring and Integration) at Genesis10
Dallas, TX 75201
About the Job
Genesis10 is seeking 2x NOC Operators (Video Monitoring and Integration) for our client in the Utilities Industry. This is a long term Contract opportunity located in Downtown Dallas, TX 75201 and will require the candidate to work On Site.
The 2 slots will be for our evening shift:
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
Summary - Candidate will be familiar with the telecommunications network design and architecture and will generally work independently under normal supervision. Incumbents will participate on project teams to provide support for the implementation of new systems and in the diagnosis of network problems. Incumbents will participate in discussions with vendors and service providers in order to assist in the diagnosis and resolution of network problems. This individual will provide a secondary technical support role on a major network system and may provide support for other, smaller systems. Incumbents will have a general knowledge of design standards, applicable regulations, and codes and will strengthen these skills as they work within this level. Incumbents will be familiar with and gain an increased knowledge of the technical support requirements and procedures for the specific technologies and equipment supported including the provisioning of services, system documentation requirements, and asset management requirements. Incumbents will conduct trend analysis and capacity analysis to anticipate changes in the business environment and take appropriate action. Experienced Incumbents are expected to train new candidates and may occasionally guide the work of Associates. Incumbents are expected to keep abreast of changing telecommunications regulations and technologies. Technical certifications may be required depending on the specific role.
Key Roles & Responsibilities - Directly or through others, the incumbent will serve in one of the defined roles below:
Telecomm Network Operator - The Telecomm Network Operator is the technical expert on multiple telecommunication protocols and is responsible for ensuring that the network is performing to optimum capacity. Depending on assignment, the Telecomm Network Operator may work independently or under the supervision of a lead. Duties of this Telecomm Network Engineer include:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The 2 slots will be for our evening shift:
- Friday - Tuesday 4-12pm or Wednesday thru Sunday 4-12pm.
- Training hours will be Mon - Fri 4-12pm.
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
- No 3rd Parties, No Sponsorship available for this position
Summary - Candidate will be familiar with the telecommunications network design and architecture and will generally work independently under normal supervision. Incumbents will participate on project teams to provide support for the implementation of new systems and in the diagnosis of network problems. Incumbents will participate in discussions with vendors and service providers in order to assist in the diagnosis and resolution of network problems. This individual will provide a secondary technical support role on a major network system and may provide support for other, smaller systems. Incumbents will have a general knowledge of design standards, applicable regulations, and codes and will strengthen these skills as they work within this level. Incumbents will be familiar with and gain an increased knowledge of the technical support requirements and procedures for the specific technologies and equipment supported including the provisioning of services, system documentation requirements, and asset management requirements. Incumbents will conduct trend analysis and capacity analysis to anticipate changes in the business environment and take appropriate action. Experienced Incumbents are expected to train new candidates and may occasionally guide the work of Associates. Incumbents are expected to keep abreast of changing telecommunications regulations and technologies. Technical certifications may be required depending on the specific role.
Key Roles & Responsibilities - Directly or through others, the incumbent will serve in one of the defined roles below:
Telecomm Network Operator - The Telecomm Network Operator is the technical expert on multiple telecommunication protocols and is responsible for ensuring that the network is performing to optimum capacity. Depending on assignment, the Telecomm Network Operator may work independently or under the supervision of a lead. Duties of this Telecomm Network Engineer include:
- Strong understanding of Video Monitoring and Access Control systems
- Planning and implementing changes to the Transport network to ensure adherence to all Change Management policies and procedures
- Striving to resolve all issues and to identify the root cause of every problem
- Coordinating all planned outages
- Communicating with verbal and written status reports as required
- Performing end-to-end analysis on the transport network through a capacity / availability / response time analysis
- Assisting in the training of new candidates
- Adhering to safe work practices to support the goal of no reportable accidents within IT
- Being on call and shift work– is a 24x7 operation and all personnel will be on call in the event of a problem
- Keeping abreast of technology changes, evaluating and recommending network components and developing documentation and installation standards for these components
- FAA tower lighting notifications
- Updating system and procedures documentation for all network hardware on the document database
- Planning and implementing changes to the Transport network to ensure adherence to all Change Management policies and procedures
- Striving to resolve all problems on the first visit and to identify the root cause of every problem
- Coordinating all planned outages
- Communicating with verbal and written status reports as required
- Performing end-to-end analysis on the transport network through a capacity / availability / response time analysis
- Assisting in the training of new candidates
- Providing primary support for at least one major system (microwave, two-way radio, wireless LAN, etc.) and secondary support on multiple minor systems
- Adhering to safe work practices to support the goal f no reportable accidents within IT
- Being on call – the transport network is a 24x7 operation and all personnel will be on call in the event of a problem
- The Network Operator is responsible for the operation, monitoring, and control of both digital and analog telecommunications networks
- These networks provide voice and data to transmission and distribution facilities, and are the primary focus is to maintain high reliability of these networks
- Network Operator is responsible for initiating and coordination service restoration activities. These activities include notifying affected personnel, rerouting circuits to restore service for company and customer.
- The operator serves as a central contact and point of coordination for all system operation, maintenance, and repair efforts to ensure reliable operation of the system and accurate record of events that affect system integrity.
- Monitor NERC/CIP Critical sites via alarm monitoring software and/or video surveillance equipment and make necessary contact with appropriate personnel when potential issues are observed
- Education – High School Diploma. Preferred Advanced Degree
- Experience – Five years as a NOC Operator / VMS or access control or five to six years equivalent experience in technical support (True NOC experience working with multiple monitoring systems, ability to multitask in this environment and self-motivation a must)
- Skill – General knowledge of Telecommunications Network Design and Architecture, Equipment Technologies, Standards and Regulatory Requirements, General IT Knowledge
- The NOC Operator will be accountable for timely responses to CIP related access alarms
- The NOC Operator will be accountable for timely call out of field personnel if onsite visit is needed
- The NOC Operator will be accountable for effectively troubleshooting and resolving AMS outages remotely when possible
- The NOC Operator will be accountable for effectively troubleshooting and ensuring resolution of SCADA outages remotely when possible
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.