Multi-Line Claim Adjuster at Merchants Insurance Group

Multi-Line Claim Adjuster

Hybrid Work Schedule

Buffalo, New York

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a Multi-Line Claim Adjuster to join our Claims Legal team located in Buffalo, New York.

The Multi-Line Claim Adjuster will become part of a dedicated claims team focusing on Commercial Auto, Property, General Liability and Umbrella/Excess claims. This position interacts extensively with home office technical managers, internal colleagues as well as policyholders, agents, attorneys, appraisers, and a multitude of claim-related service providers. 

Merchants Insurance Group, rated A- (Excellent) with a positive outlook by the A.M. Best Company, is proud to be one of Buffalo Business First’s Best Places to Work in Western New York (2023, 2024), a Fast Track company (2019-2024), and a Top Private Company (2019-2024). Merchants has been granted Ward’s 50 designation as a top-performing property-casualty insurance company for four consecutive years. In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America’s Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to: 

• Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.
• The Multi-Line Claim Adjuster will be responsible for investigating coverage and liability damages.
• Provides a high level of customer service while managing a portfolio of Commercial Auto, Property, General Liability and Umbrella/Excess claims.
• Conducting and directing timely and quality claim investigations, evaluations and equitable settlements of all assigned claims.
• Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.
• This is an inside position with possible travel required to attend mediation trials and arbitrations.

Qualifications & Skills:

• Qualified candidates will have a 4 year degree or equivalent work related experience.
• A minimum of 2 years claims experience handling Commercial Auto, Property, General Liability or Umbrella/Excess claims.
• Skilled negotiator, capable of formulating strategy and action plans for files.
• Professional designations or working towards industry specific designations are a plus. 
• Exceptional organizational, time management, desk management, communication and negotiation skills are required. 

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale.  The actual compensation will be determined based upon experience and other factors permitted by law.  The initial pay range for this position is $54,000 - $72,000.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment.
• Colleague Appreciation events.
• Flexible work arrangements, including flex scheduling and summer hours.
• Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement.

 And many more exciting company benefits!! EOE