Mission Critical Project Manager

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first  transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the  LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

Founded in 1993, we’re a global organization serving local needs with associates worldwide. Learn more at  and follow us on  and .

What part will you play?

A project manager (PM) is responsible for the scope, schedule, cost, quality and client satisfaction of a project throughout its entire lifecycle, from Initiating through Closing phases.  However, the PM depends on the help of other people to perform most of the actual activities of the project. A project managers role is primarily focused around written and verbal communication to all project stakeholders. The PM is responsible for overseeing, and performing project management functions on all MCE projects, budgets and scopes. The PM will act as the responsible person on their assigned projects and have direct control over all project activities.

What will you be doing?

Daily activities include project communications, scheduling, task lists for technicians, managing deliverables from engineering, CAD and Programming and overseeing the completion of projects. The PM is responsible for completing systems integration projects on time, on budget and achieving high customer satisfaction from our customers. The majority of this employee's time will be spent managing projects and communicating with all project stakeholders.  This person will be helping to constantly improve the established Diversified processes.

As the primary interface to the client, the project manager develops a strong long-term relationship. The PM manages the client relationship, including expectations, communications and satisfaction.

• Provides clear leadership and ownership for the project within Diversified, including accurate and timely verbal and written communication and follow up.
• Coordinates all activities associated with the timely, accurate and on-budget completion of the project, including engaging stakeholders, delegating responsibilities clearly and running client and internal project meetings.
• Provides support and assistance to team members as needed in order help them be successful and get the job done.
• Ensures appropriate and frequent communication between stakeholders.
• Resolves destructive conflict.
• Designs, plans, and coordinates work teams with regard to MCE installation projects
• Assumes ownership of individual projects and assignments
• Establishes and maintains communication with Account Executives, Directors, installation technicians, subcontractors, clients, etc.
• Develops and communicates project updates as required.
• Provides constant monitoring of labor, equipment and materials budgets.
• Provides and/or directs technical and administrative support to project team members. Develops and maintains all related project schedules.
• Performs field verification of prospective work site. Documents all issues with site and keeps
• everyone informed of potential issues and solutions.
• Coordinates all drawings and documentation between all internal and external stakeholders. Facilitates and directs design reviews to assure proper documentation in the field. Coordinates all system programming and final checkout of systems. Provides punch-list of remaining tasks after substantial completion.
• Contracts with contractors and other trades when necessary.
• Monitors status of projects including cost, timing and staffing to ensure timely and accurate completion of projects.
• Ensures quality and continuous improvement.
• Coordinates training & turnover of projects to client, service department, & sales.

Complexity:

Mission Critical Customers include Commercial and Government organizations that utilize command and control facilities for various purposes.  All of these environments are running 24 hours a day, seven days a week and require a high level of care and support.  Our customers that work in these facilities do not tolerate downtime and therefore the PM must continuously plan for risk mitigation procedures to avoid downtime to their operations. Every project is different, and project stakeholders are different. The PM needs to negotiate a very complex set of variables between system design, site conditions and a widely varying set of expectations with multiple stakeholders.  The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence and people management skills.  The PM is constantly managing the forces of change in every project environment. Balancing schedules, budgets, scope, quality and client satisfaction are a very complex set of variables

Decision Making Authority:

• Takes full ownership of project:

• • Acts as the single point of responsibility and accountability for the project.
  • Ensures schedule performance, quality of solution delivered to client, and client satisfaction.
  • Manages and reports on the project’s financials, including ensuring budget performance and profitability.  Ensures timely and correct billings to client.
  • Demonstrates proactivity, responsiveness, and follow through.
• Communicates decision options to stakeholders and manages those decisions.
• Manages a complex array of decisions at every point of the project but is rarely the sole decision maker.

Physical Demands:

The physical demands described here are representative of those that may be met by an employee.  The employee may be exposed to construction site conditions on a regular basis. Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites.  The employee can typically spend at least 40% of their time on their feet and be required to mobile around the construction site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 20 pounds in construction areas.  The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision.   When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.

Travel:

Frequent travel by airplane is required. Employee must possess a valid driver’s license in their state of residence. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate.  MCE projects are national and sometimes out of the country.  Therefore the travel estimate for this job is around 50%, mostly in the USA.

Safety:

• Maintain and wear appropriate PPE as the job and tasks require it. 
• Ensure hazards are addressed and rectified in a timely manner.
• Log and maintain Diversified Safety Protocols through Velocity.

What do we require from you?

        Education/Certifications:

• Associates or equivalent experience.
• Bachelor's degree, preferred
• A PMP certification from the Project Management Institute is desired. AVIXA CTS certification

     Required/Knowledge, Experience and Skills:

• 3+ years of experience as a project manager in commercial construction trades and settings
• Familiarity with audio/video systems installations.
• Knowledgeable of low voltage electrical projects. 

     Preferred Experience and Skills:

• Strong verbal and written communication skills.
• Supervisory and people skills.
• The Project Manager shall have the ability and skills to diagnose and resolve complex technical, political and people related problems

     A project manager typically has these base skills.

• Has a high level of both written and verbal communication skills.
• Focused on clients and able to understand how they can use technology from Diversified to meet their business needs.
• Approachable; works well on teams. Is a natural leader.
• Delegates effectively.
• Good at setting and managing people’s expectations.
• Personally organized, manages time well, and sets clear priorities.  Sets an example for preparation, punctuality, and professional appearance.
• Excellent at planning.
• Forecasts and manages risks.
• Problem solver who can remain effective in tense situations.

To learn more about becoming part of the Diversified team, visit us at or email us at .  

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions.   Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at .

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.