Military Field Consultant - SME - IL - Diligent Solutions

Title: Military Field Consultant - SME
Location: Illinois
Work Status: US Citizen
Clearance: Eligibility
Salary: Depending on Experience (DOE)
Benefits: Health, Dental, 401k, Etc.

Job Summary

Diligent Solutions is seeking a Field Consultant to travel throughout their state and/or region, as directed and approved by MC&FP, collaborate with existing family support resources to augment their activities and fill gaps where they exist to support Service members and families from all Components with special emphasis on those who are geographically isolated from installation support.

RESPONSIBILITIES AND DUTIES:

Specific responsibilities of this position include, but are not limited to:

• Provide Service members and families with information and referrals
• Develop and maintain a catalog (e.g. community resource finder) of Government approved family programs and support resources within assigned state
• Identify problems and/or gaps in available services/resources and determine methods to fill gaps and enhance existing support system efforts, in collaboration with Military OneSource, DoD, State Joint Force HQ, and civilian community resources
• Provide support for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medical individual and family counseling, personal and family life education, PFM services, information and referral services, deployment assistance, SECO, exceptional family member services, child abuse prevention and response services, domestic violence prevention and response services, MWR services, and transition assistance, when requested and approved by the Government
• Participate in and facilitate collaboration between military and civilian agencies to improve coordination
• Provide briefings and share information that brings related groups together to facilitate networks of volunteers, when approved by the Government
• Provide support to unit/command and family support staff through briefings, information sharing, and training, when approved by the Government

QUALIFICATIONS:

• US Citizen and fluent English speaker
• Possess strong customer service skills, knowledge of call center operations, and knowledge of the military lifestyle
• Holds a Bachelor’s degree (or equivalent work experience)
• Possess a minimum of 10 years of prior military experience as:
• an Active Duty, National Guard, or Reserve service member, or
• the spouse of a member, or
• relevant civilian knowledge and experience working in Military Service programs (military departments and family service-type programs)
• Possess at least an additional 5 years of work experience consisting of some combination of prior military experience and marketing, sales, recruiting, education, or other similar networking-intensive work
• Must undergo criminal history and fingerprint check
• Must submit to and successfully pass a DoD-initiated Tier 2 (Low-Risk) Suitability Investigation.
  
• Must be willing to travel up to 80% within assigned geographical area of responsibility, usually by own vehicle
• Must reside within 50 miles of: Naval Station Great Lakes, IL; Scott AFB, IL

PREFERRED QUALIFICATIONS:

• Fluently bilingual English-Spanish
• Prior experience in marketing, recruiting, counseling, and/or academic instruction