Mii amo Director of Resort Operations - Enchantment Resort

Join a world class destination spa in beautiful Sedona AZ! We currently have an opportunity for a a Director of Resort Operations for our luxury Mii amo Spa.

What you will be doing

Lead Mii amo resort operations including Front Desk, Concierge, Lounges, Laundry, Reservations and Rooms, responsible for delivering an unequaled experience for guests. Work with Spa Director, oversee managers and supervisors covering operations including, but not limited to, developing, and monitoring front desk, reservations, bell services, concierge, laundry, lounges, operator, locker rooms, guest billing, arrivals & departures, guest rooms and service. Act as additional support to operations, the position requires shift flexibility in support of Spa Operations.

The Director of Resort operations reflects a warm, personal, efficient, engaging and anticipatory service ethic across a range of tasks and functions in alignment with the Forbes 5 Star Resort Standards. Is a Mii amo Ambassador and role-model for fellow teammates, other departments, and guests.

Some specific tasks that will be performed

1. Assist General Manager during operations with the Spa Coordinators, Concierge, Bell, Telephone Operator, Reservations, Lounge and Laundry Attendants including positive reinforcement and disciplinary action when appropriate.
2. Work with Spa Director to execute Spa standards to Forbes 5 Star level throughout guest spa experience including reservations, front desk and lounges.
3. Monitor and reinforce quality standards through daily feedback with employees as set by Management and Preferred standards.
4. Consistently review staffing levels for daily operations to ensure levels are appropriate given business needs. Cover the shifts as needed.
5. Assist in preparing and executing evaluations for Spa Coordinators, Concierge, Bell, Telephone Operator, Reservations and Lounge & Laundry Attendants evaluations with additional leadership support.
6. Maintain open communication with management, employees, and guests and communicate all goals and appropriate information with spa staff.
7. Prepare and evaluate scheduling to be effective with department needs and resort goals.
8. Assist in monitoring payroll.
9. Maintain SOPs, Training Manuals and operational checklists.
10. Lead and monitor new hire training for Spa Coordinators, Concierge, Bell, Telephone Operator, Reservations and Lounge & Laundry Attendants.
11. Ensure guests satisfaction and resolve challenges as they occur.
12. Ensure proper procedures of cash handling and billing for services received are being followed.
13. Complete billing adjustments to both guest bills and house accounts.
14. Participate in hiring staff and ensuring proper on boarding/training for maximum efficiency in department.
15. Conduct daily, weekly and monthly training of the staff to ensure highest possible guest experience to Forbes 5 Star level.
16. Orchestrate all group billing and communication to coordinator team and accounting department.