Microsoft Office 365 Junior Systems Administrator - Teamfromscratch

We are seeking a highly skilled and motivated Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft Office 365 environment and provide end-user support for Microsoft Office 365 services.

Work Arrangement: Onsite

Complete Description:

OCTO is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.

Key Responsibilities:

• Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.

• Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from OctoHelps and working to resolve tickets efficiently.
• Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.
• Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user onboarding and maintenance.
• Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.
• Develop and deliver user training on Microsoft365 features, and create documentation to help end-users maximize the platform’s capabilities.
• Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.

Qualifications:

• Well versed in Microsoft 365 administration.
• Experience with end-user support and troubleshooting for Microsoft 365 services.
• Experience with endpoint management use in various MDM services, (Workspace One, Intune)
• Familiarity with Exchange Online.
• Ability to follow structured migration and onboarding processes.
• Strong communication skills for providing effective user training and support.

Minimum Education/Certification Requirements:

Bachelor's Degree or Equivalent Experience.