Microsoft Business Analyst - Accenture Federal Services
Austin, TX
About the Job
The work:
Our growing TMT Team is seeking a Microsoft Business Analyst with strong communication and leadership skills to support new and existing deployments of our Task Management Tool (TMT) and associated records management applications. This role requires the consultant to be on client site daily with no options for remote work. In this position, you will navigate a complex work environment to collaborate with Department of Defense business users, project sponsors, senior leadership and supporting teams to provide the necessary support to delivery, update and expand the functionality the applications. You may be the primary contact at the customer site working with senior leadership, business users and technical staff. You will be supported both on-site and remotely by experienced Accenture Federal Services specialists in technology, application development and project management.
Your responsibilities may include:
- Be on site 100% of the time
- Manage the expectations of the customer with regard to solution functionality and deployment process
- Perform Process Improvement work
- Serve as business analyst advising the customer on best practices for configuring Dynamics and TMT
- Coach customer on change management initiatives supporting the deployment and support of the solution
- Conduct classroom training and desk side support for users and customer technical support staff
- Update formal solution training and configuration materials for the customer
- Support technical staff during solution installation with user and organization account creation, solution configuration, and troubleshooting as needed
- Conduct functional testing of solution and lead customer adoption process
- Provide application troubleshooting and support for the client's help desk functions
- Provide administrative support for related tasking processes
- Review and provide management reports and metrics on statuses of tasking behaviors
- Develop back up support role to maintain business operations when necessary
- Provide reports and presentations for leadership briefings
Here's what you need:
- Military experience, government subcontracting, and/or DoD consulting experience
- Experience supporting software solutions
- Demonstrates experience providing management report using key metrics such as charts, graphs and presentations
Bonus points if you have:
- Background and understanding of Defense Agency organizations and operations
- DoD experience as a DoD command level staff action officer
- Familiarity and use of Microsoft Dynamics
- Familiarity and use of SharePoint
- 2 plus years of experience being responsible for the requirements gathering, system configuration, planning, training and deployment of a software product or custom application
- 2 plus years of experience providing management report using key metrics using charts, graphs and presentations
- 1 plus years of conducting training for small and large groups at all organizational levels, including personal training of high-ranking individuals
Important Eligibility information:
- US Citizenship required (dual citizenship not eligible for consideration)
- Clearance: Secret Clearance or ability to obtain
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.