Medical Records & Intake | Full Time | Alpha Home Health and Hospice - Pennant Services

Alpha Home Health and Hospice is a Medicare-certified agency seeking someone just as passionate as we are about providing quality patient services to join our team with medical records and intake.

Job Details:

Status: Full Time - Regular - Non-Exempt

FTE: 1.0

Location: Remote

Wage Range: $25.00 - $27.00

Job Duties & Responsibilities:

• Responsible for maintaining information involving current staffs and contract staff demographic information, skill sets, availability, and productivity levels.
• Accurately completes all workflow associated with staff requests for changes in start of care/change in insurance readmission, recertification of services, missed visit, visit time exceptions, visit time change requests and all associated workflow as assigned.
• Supports clinical leadership by maintaining the proper daily workflow of tasks.
• Communicates effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current and contractual staff.
• Demonstrates commitment, professional growth, and competency.
• Provides information/feedback insight for gaps in start of care/change in insurance readmission schedules.
• Assists clinical and marketing team with needs related to referrals and Start of Care scheduling.
• Ensures compliance with all state, federal & Medicare regulatory requirements.
• Answer and coordinate inbound phone calls.
• Other duties and responsibilities as needed-assigned by Director of Operations or Executive Director.
• Works in conjunction with Director of Operations to maintain a smooth operation of the entire referral process.
• Manages all daily clinical records functions with physician communication documents to/from provider's office and to/from clinician.
• Ensures clinical record systems are maintained in compliance with state and federal regulations.
• Protects the confidentiality of patient and organization information through effective controls and direct supervision of clinical records.
• Monitors aged unsigned physician orders and submit second and third requests for signed orders to overdue physicians.
• Updates Physicians information In Homecare Homebase. Help upload and track patient consent forms and lab orders.
• Answers telephone inquiries and channels them appropriately.
• Help with office clerical duties as assigned (assemble Start of Care Packets).
• As required by Medicare, weekly mail Patient Summary Reports in a timely manner.
• Assistant with patient's needs of medical equipment. (work with vendors and clinicians)
• Other duties as assigned by the Executive Director/Administrator.
• Assist with billing and intake as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Job Requirements

• Demonstrates strong written and oral communication skills in person, over the phone (verbal and text) and over email.
• Establishes productive organizational skills and habits.
• Provides excellent customer service skills.
• Strong team skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Technical aptitude to know, learn and master the agency's software.
• Ability to multi-task in a fast-paced environment.
• Promote and demonstrate company core values and mission.
• Demonstrates good communication skills and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Personal computer skills
• High school graduate or equivalent.
• Previous billing and computer experience preferred but not required.

What we offer you:

• A choice of medical, dental, and vision plans
• Health concierge and Teladoc services
• FSA and HSA accounts
• Life, AD&D, STD, and LTD plans
• PTO
• Paid holidays
• Employee Assistance Program
• 401K with company match
• Company-wide celebrations of your great work & accomplishments
• Support for your professional growth and development
• Tuition reimbursement
• AMAZING teammates & leaders that are supportive, inclusive, and fun!
• And more!

We would love to meet you and hear your commitment to living CAPLICO with us!