Medical Records Clerk - Mindful Care

Mindful Care is seeking a Medical Records Clerk to be responsible for organizing, maintaining, and securing patient health records within Mindful Care's hybrid work environment. This role ensures that all medical records are accurate, complete, and accessible to authorized personnel, supporting the efficient flow of information for patient care, billing, and compliance purposes.  This role is also responsible for the release of medical information to outside entities within the parameters of federal and state regulations.  

Our Medical Records Clerks: 

Records Management –  

• Retrieve, collect and prioritize all requests for medical records made through the organization, patients and affiliates.  
• Record and track all records requests, releases and authorizations within the Electronic Medical Record HPI  
• Verify legitimacy, accuracy and authority of all such requests and then process and invoice as appropriate.  
• Review, develop and implement standards and procedures for processing medical records requests with administrative support  
• Maintain an up to date understanding of applicable policies, processes, laws and regulations.  

Data Entry and Accuracy - 

• Verify the accuracy and completeness of records and resolve any discrepancies.  

Patient Confidentiality –  

•  Abide by, adhere to, and conform to all applicable organizational, local, state, federal regulations including 42CFR Part 2.  
• Ensure all patient records are securely stored and only accessible to authorized personnel.  
• Ensure all physical information containing PHI is stored and/or disposed of in accordance with state, federal and local laws.    

Compliance and Quality Assurance –  

• Review records for compliance with internal and external policies and regulations.  
• Report breaches, instances of non-compliance, patient complaints, problems or similar instances to supervisor in an effort to protect patient HPI.  
• Assist in audits, inspections, and quality control checks to maintain record integrity.  

Communication and Coordination –  

• Works closely with administration, billing and clinical staff to support the requests from patients and outside entities with obtaining records to support the patient's care.  
• Assist patients, staff and affiliates with medical records requests and questions.   
• Respond to record requests from patients, providers, or legal representatives, ensuring proper authorization.  
• Review incoming mail for health information requests or records, scan into EHR and direct to appropriate department.  

Maintenance and Troubleshooting 

• Maintain records-related equipment, such as printers and scanners.  
• Report technical issues with EHR software to IT support for timely resolution.  

Your Qualifications: 

• High school diploma or equivalent; an associate's degree in health information technology or a related field is preferred.  
• Previous experience in medical records, healthcare administration, or a similar role.  
• Familiarity with EHR/EMR systems and medical terminology.  

Your Skills: 

• Strong organizational skills, attention to detail, and the ability to handle confidential information responsibly.  
• Ability to be professional and courteous with internal and external customers at all times, including under stress.   
• Ability to work both independently and as a part of a team.   
• Ability to communicate articulately and comprehend written and verbal communications.  

Position & Schedule Type: 

• Type: Full-time, non-exempt 
• Schedule/Hours: Monday – Friday 9AM – 5PM
• Location: In-Person, West Hempstead office 

Compensation and Benefits

• Competitive base salary of $18-21 per hour.
• Opportunities for career growth and skill development.
• Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more.
• Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony

Why Join Mindful Care

At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.