Medical Office Receptionist - Family Care Center

Description

IT’S MORE THAN A JOB. IT’S A CALLING.

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.
  • Hourly compensation: $16.00 - $18.00, plus bonus potential up to $4,000 annually.

Position Overview: The Medical Office Receptionist greets all patients and manages patient intake. The receptionist is responsible for clerical and organizational tasks like file organizing, scheduling appointments, assisting staff as needed.  

Essential Responsibilities:

• Welcomes patients and visitors to the office and directs questions to appropriate staff members. 
• Schedules providers appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.  
• Collects co-pays and other payments from patients.
• Reconciles cash/check payment receipts generated from the EHR with cash on hand at the end of each shift.  
• Collects forms of ID from patients and any other information necessary for their appointment.
• Retrieves patient files, sequences paperwork, adds new patient record forms, and places files in sequence for physician examination or treatment.  
• Maintains reception area in a neat and orderly condition. 
• Assists patients with insurance papers and billing questions. 
• Assists ill or distraught patients as necessary. Telephones taxis or family members when necessary for transportation. Participates in the medical office emergency routine when required. Calls EMS or assists other staff members as needed. 

Supervisory or Managerial Responsibility: 

• None

Other Duties:

• Other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent required. 
• 1 year of medical front desk receptionist experience or administrative experience preferred.
• 1 year of customer service experience required.

Location: Midtown Clinic - 500 28th Avenue North, Ste 210, Nashville, TN 37209

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.