Medical Assistant/Receptionist - New Oakland Family Centers
Livonia, MI 48154
About the Job
Transend MSO, Inc. provides administrative support to New Oakland Family Centers, a comprehensive behavioral health and substance abuse provider for consumers across Michigan, in both outpatient and partial hospitalization settings
Location: Livonia, 5 Mile
Schedule: Monday-Friday 8:00 am – 4:30 pm or another full-time equivalent.
Reports To: Director of Nursing / Site Director / Site Supervisors / Regional Nursing Supervisors
Compensation: Hourly Employee; $17-$18/hour. Commensurate with experience.
Position Summary: The Medical Assistant/Receptionist is a full-time or part-time position comprised of multiple clinical and administrative duties for the FACE to FACE Partial Hospitalization and Outpatient Programs. The Medical Assistant/Receptionist will work closely with consumers and both clinical and administrative staff across all levels of the organization.
Desired Skills:
- Ability to multi-task
- Ability to work well on a multi-disciplinary team
- Strong understanding of, and ability to comply with all HIPAA requirements
- Understanding of Medical Terminology
- Strong customer service skills
Essential Duties / Functions:
- Assists in site screening procedures when needed.
- Answers phones in a polite and professional manner and relays messages accurately and timely.
- Schedules, reschedules, and confirms appointments.
- Assists in the process of opening and closing the office.
- Collects and records patient payments.
- Ensures that all consumers receive, complete, and fill out intake paperwork.
- Obtains vital signs (BP, HR, Wt and Ht) for consumers as directed and documents findings appropriately.
- Assists in confirming, obtaining, and updating consents and other required documentation for lab work, including lab requisition forms, transportation team and other internal and external entities.
- Assists with lab specimen collection (urine only).
- Assists nurse with maintaining first aid kits and medication sample inventory.
- Possesses the ability to resolve crisis situations appropriately.
- Assists nurse and prescriber with Telehealth processes.
- Completes documentation and training as required by the clinic’s policies/procedures.
- Other duties as assigned
Qualifications: High School Diploma required. One to two years of relevant experience required. Relevant coursework and/or certifications preferred.
Working Conditions: Staff need to be prepared to be actively involved with clients. Navy blue scrubs required per Employee Handbook.