Medical Assistant Intern I - Beacon Health System

Reports to the Practice Manager and works under the direction of the Clinical Supervisor and/or Office Supervisor and/or Clinic Coordinator. The Medical Assistant Intern I is a 6 month paid program with a combination of classroom and patient care duties. Under general supervision and according to established policies and procedures, performs various clerical and basic clinical patient care duties. After 6 months successful completion of classroom and patient care duties, the Medical Assistant Intern I will transition to the Medical Assistant Intern II with expanded skills. MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Performs routine clerical duties in accordance with established policies and procedures by:

• Receiving and greeting all patients and visitors in a professional manner and providing all reasonable assistance.
• Receiving telephone calls, taking and relaying messages accurately.
• Obtaining information from the patient to accurately complete the patient record for payment information, computer input, etc.
• Maintaining patient files, charts, and records.

Performs basic patient care duties as directed by the physician or nurse by:

• Effectively escorting patients through practice to assigned room.
• Perform basic clinical care: vital signs, body measurements after Intern demonstrates proficiency and is competency validated.
• Enter data into electronic medical record (or any other patient record).
• Recording medical history.
• Preparing patient for examination.
• Assisting physician and/or nurse with minor emergency or surgical procedures after Intern demonstrates proficiency and is competency validated.
• Performing routine laboratory and EKG tests as ordered and collecting specimens for the lab after Intern demonstrates proficiency and is competency validated.
• Cleaning and disinfecting exam rooms and equipment to ensure room turnover.
• Checking and maintaining supply of stock to exam rooms.
• Provide educational materials to patients, advocates and families about diagnosis, treatments and options under the direction of Provider or Clinical Staff.
• Managing patient refills and ensuring that medications are dosed correctly and patient is taking them according to provider instructions after Intern demonstrates proficiency and is competency validated.
• Preloading patient information into the EMR- including diagnostic testing, health maintenance, and past surgical history.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department.

• Participates and successfully completes educational requirements of the Clinical Care Internship program.
• Attending required meetings and participating in committees as requested.
• Enhancing professional growth and development through in-service meetings and educational programs as approved.
• Completing other job-related duties and projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Successful completion of Beacon Medical Assistant Intern Program. The ability to speak and write Spanish is preferred.

Knowledge & Skills

• Demonstrates knowledge of and competency in performing patient care procedures, observations, treatments and techniques utilized by facility.
• Demonstrates high level of interpersonal and communication skills necessary to consistently receive and greet visitors, clients, and staff members in a professional manner.
• Demonstrates well developed communication skills to communicate effectively and clearly to a variety of internal and external contacts.
• Demonstrates knowledge of billing, office procedures and computer skills.
• Demonstrates analytical skills necessary to solve patient problems and interpret data.
• Promotes collaboration and innovation in the clinical services to ensure an interdisciplinary approach to improving health care delivery and the quality of patient care.

Working Conditions

• Works in a physician office environment.
• May require lifting or positioning of patients.
• Flexible hours and work schedule required.

Physical Demands

• Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs up to 50 pounds, to position/lift patients at a maximum of 35 pounds unassisted, over 35 pounds requires assistance, provide CPR, etc.) to perform the essential functions of the position.

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