Medical Assistant I (MA), Rotunda Urgent Care - University of Maryland Medical System

University of Maryland Urgent Care is proud to be a part of the University of Maryland Medical System, to offer care for a variety of non-emergency illnesses and injuries. UM Urgent Care focuses on providing a superior patient experience and ensures patients receive high-quality health care that is convenient and affordable. UM Urgent Care is respected and trusted by the communities we serve and our goal is to improve the everyday health of all patients. With multiple locations in Maryland, you can find a quality urgent care center near you.

Medical Assistants are responsible for providing patient centric care and medical assistance duties for UMMS Ambulatory Care patients.

Principle Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Greets and assists patients and other guests in a professional, friendly, hospitable manner.

2. Registers arriving patients in the EMR following existing protocols.

3. Rooms patients and provides triage services, including vital signs, review of symptoms and chief complaint in an electronic medical record (EMR).

4. Accurately record patient information such as vital signs, review of systems and chief complaint in an electronic medical record (EMR)

5. Perform routine lab maintenance and logs; perform routine maintenance on the autoclave, sterilization, and packaging of surgical instrument kits.

6. Assisting with procedures; phlebotomy/specimen send-outs; injections; assist with splinting/casting; EKG's; drug and alcohol testing / physicals; in-house lab testing: rapid strep, pregnancy testing, flu testing, glucose, etc.

7. Proficient in full range of medical assisting skills, draw blood and collect urine samples, reconstitute medications, administer oral medications, provide injections and immunizations, provide oxygen and nebulizer treatments, assist providers with medical procedures, perform minor procedures, collect specimens, perform rapid laboratory tests, perform EKGs, process, and prepare blood samples for outside lab processing, and splinting and fitting patients for durable medical equipment.

8. Functions as both, front office, and back office clinical team member, depending on daily assignment.

9. Performs all the assigned duties of the host or clinical daily responsibilities check list for opening, shift and closing of center.

10. Cleaning and staging of exam and procedure suites in between patient occupancy.

11. Processes cash and credit payments for services.

12. Performs regular and accurate inventory of medical supplies and processes orders. Re-stocks shelves and suites when supply orders are received.

13. Performs administrative tasks such as composing of and responding to emails, answering and making phone calls, etc.

14. Assist new associates in training as requested.

15. Perform other duties as assigned

16. Roving to all centers in your market required.

Education and Experience

• High school diploma is required.
• Successful completion of a formal medical assistant training program is required. In absence of program completion, one year of related work experience will be accepted.
• BLS/CPR Certification required.
• Urgent Care/Fast Track ER experience is preferred.
• Experience with labs, history and vitals, blood draws and phlebotomy is preferred.

Knowledge, Skills and Abilities

• Must be a passionate effective role model for patient experience and employee engagement.
• An outstanding bedside manner with both pediatric and adult patients.
• A positive and energetic attitude which inspires other team members.
• Demonstrated ability and strong commitment to exceptional patient care and customer service principles.
• Possess excellent organizational and record keeping skills.
• Ability to communicate effectively, balance multiple tasks, set priorities, and solve problems independently.
• Ability to see, hear, and accurately read and write medical terminology
• Ability to work will under high pressure situations in a fast track environment
• Technology proficiency is critical, including previous EMR.
• Ability to work 8 or 12 hour shifts, overtime, on-call, weekends, and holidays as needed.
• Must have reliable, independent transportation in order to travel to various locations during any given shift.

Required Physical and Environmental Demands

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to lift 15-30 lbs.
• Required to move from one location to another within and outside of the building; push, pull and reach; bend; stand for long periods of time; and sit for long periods of time.
• Must be able to speak and write English fluently.

All your information will be kept confidential according to EEO guidelines.

 Compensation

• Pay Range: $17-$23.61
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide