Mattress Store Retail Sales Manager & Executive Facilitator - Mattress Home & Style

JOB OVERVIEW:

Mattress Home & Style (MHS) is seeking an experienced Retail Sales & Service Manager (GM) to lead our retail sales, customer service and logistics operations across two locations. The GM will play the lead role in driving high-end sales activities, managing incoming & outgoing logistics, delivering exceptional customer service, and executing virtual and in-person selling activities to enhance brand awareness, relationship-building and stimulate revenue growth. This role demands close attention to detail & oversight of other store managers and the company's ownership to create a consistently productive and supportive team environment.

KEY RESPONSIBILITIES:

Sales and Customer Engagement:

• Conduct consultative sales, develop real-time solutions, value propositions, and implement written proposals / follow-up activities such as email and texting clients to efficiently close deals and manage customer expectations throughout the entire process until completion and referral stages of the customer journey.
• Mainly focused on driving revenue targets and prioritize high-ticket sales, leveraging internal and external resources to meet customer needs and build a case for doing business with our company.
• Build and maintain strong relationships, aiming for customer satisfaction and repeat business.

Operational Oversight:?

• Manage all-encompassing daily operations, ensuring smooth functionality of the different departments of our small operation by addressing any issues proactively, being self-driven is key for this role.
• Oversee inventory management, ensuring products are well-stocked and attractively displayed/organized.
• Coordinate incoming and outgoing logistical activities, scheduling deliveries, and ensuring the effective handling of

  merchandise

  with occasional heavy shipments, including the ability to LIFT up to 50-70 lbs & safely move up to 200 lbs items w/ Dollies, Hand Trucks utilizing safety techniques -REQUIRED

Strategic Execution:?

• Implement marketing strategies and digital text message / email client follow-up marketing campaigns to constantly boost brand visibility.
• Participate in developing and improving the business sales, management and service processes and develops and provides daily customer service solutions.
• The ability to handle multiple tasks that arise at once judiciously with thought & strategy, prioritized by importance, and manage time effectively to meet goals while staying organized / taking notes in our systems for the rest of the team (leaving breadcrumbs).

Team Leadership and Development:?

• Directly oversee, manage & provide support to other store managers and report to the company's Managing Director, taking daily and/or weekly objectives from them and being solely responsible for achieving what is needed, assisting in various strategic initiatives.
• Fosters an "always positive" solutions-based work environment that focuses on solutions even in the face of adversity and can wear it with a smile and level of professionalism in dealing with a vast number of cultures that are our customer base, and can do it eloquently, provide coaching, and support team members' growth.

REQUIREMENTS:

Experience: 

• Proven background in Retail Sales Management or General Management within the mattress industry or adjacent/applicable Retail Industry PREFERRED. Expertise in consultative / technical sales, logistics scheduling, and customer service is required.
• Technical or Luxury Retail Sales, Warehousing / Inventory Management, Problem-Solving, Margin-Calculation Arithmetic / Profitability Evaluations, Digital Marketing, Customer Service, Texting / Google & Microsoft Suite, Pipeline Management / CRM Software, and Sales Negotiations are necessary.

Education: 

• Bachelor’s Degree in Business, Marketing, or Communications or equivalent work experience.

Skills:?

• Strong leadership capabilities and the ability to multi-task effectively.
• Excellent problem-solving skills and proficiency in CRM software -REQUIRED, digital marketing, and e-commerce understanding is very useful, basic tech savviness.
• Robust communication skills, both verbal and written, with proficiency in Microsoft/Google Office Suite.
• Tech skills -REQUIRED, A MUST** And should have a task self-organization system to keep oneself accountable.
• Must have proficient technical, software & computer skills -REQUIRED . All of our proposals are presented in a digital manner. We have many business apps and platforms that we use on a daily basis and you must be able to quickly grasp and understand our work-flow, utilize it effectively, while also displaying the ability to adapt to new changes or roll-outs to our ever-improving processes. 

WORKING CONDITIONS:

Work Schedule:

• Full time amounts to 40 to 50 hour work-week capacities AVAILABLE which can impact your earning potential, 10-Hr. Days, there's a minimum of 4 days of in-store work. WEEKEND DAYS ARE MANDATORY (possibly 1 weekend day, preferably both or a mix). You must be willing to work weekends, government holidays. Schedules are set the month prior with some flexibility to change from time to time if you find a replacement who can cover you from the staff.
• We are closed ONLY for Thanksgiving & Christmas days.

Logistics:

• The Sales Manager will be responsible to schedule, manage and receive the incoming & outgoing deliveries, and fully control / be responsible for the complete logistical aspects and at times receive physical merchandise for two retail locations and one off-site warehouse. You will be scheduling deliveries with customers and coordinating between our delivery contractors and these customers. Unloading/Loading of sporadic merchandise shipments at our on-site warehouse/showroom location and the ability to LIFT up to 50-85 lbs. & safely move up to 200 lbs items w/ Dollies, Hand Trucks utilizing safety techniques

**COMPENSATION: ** 

• $67,000 to UP-TO $90,000 annually, (Comprised of: Base Salary + CAN include the POTENTIAL for DISCRETIONARY, performance-based bonuses set on a number or factors)
• BONUSES

  monthly discretionary bonus purely based on your ability to collaborate and execute ownership’s needs, sales / revenue targets, customer service, system’s operations & it can be penalized for tardiness or poor performance in any of the stated areas of responsibility. Discretionary bonus can also be given for extra help around peak seasons, and your overall ability to take tasks off of ownership's hands, and consistent quality / profitability of work completed. Bonus’ also are based on the GM’s ability to cooperate, assist and support the ownership’s / management's daily objectives and the day to day goals set forth

  
  

• Room to grow Opportunities for professional development and executive coaching. for the right, self-motivated, most enthusiastic candidates
• For the top-tiered GM’s looking to grow to executive level and receive strong coaching, earn the most pay, gain high-level marketing experience and demonstrate the willingness to assist us in our digital-marketing efforts this will contribute to additional BONUSES. This requires a high-level of TECHNICAL, COMPUTER & SOFTWARE SKILLS and will be rewarded with BONUS, and potential promotion leading UP-TO a $92,000 Total Compensation package.

ADDITIONAL INFORMATION:

• The GM is required to be adaptable, detail-oriented, and capable of managing high-pressure situations with a positive demeanor.
• This role demands a highly motivated individual with a strong drive for personal and sales-revenue growth, capable of retaining detailed operational knowledge reviewed and executing strategic directives.

Disclaimer:

• Employment is contingent upon fulfilling role expectations, herein described in this job description & 1-yr Action Plan (g-drive link below), and the ability to adapt and perform under pressure. Failure to meet these expectations post-hire may result in termination.
• The Manager must sign a contract as a receipt of acknowledgment for proper working expectations to be achieved, that they will be self-managed and autonomous in their capabilities to organize their day productively & effectively, taking sporadic periods of break/rest to eat, and not leave the store unattended at any-time while on shift. We have a kitchenette with all essentials needed there, and there are clear procedures around how to do this effectively that must be abided by.
• The ability to manage your time and pace yourself for long-term success is needed. There could be a flexible or rotating schedule, the more you can cover the store operations, the more you can earn. Work-days can DISCRETIONALLY be traded between willing & available team members with ADVANCED notice & approval.We set our general schedules 1-month in advance.

** Commute: **?

• The GM must be a responsible “key-holder” and no matter what their commute is, be able to open the store on-time consistently. MHS reserve’s the right to take your commute into high-regard as Los Angeles traffic is a problematic force if the Manager cannot follow on-time / general opening & closing procedures. 

For a detailed 1-year trajectory and GM training plan, please review our 1-Year Action Plan.

https://docs.google.com/document/d/17Heawm-RqwV0RrSwurGTzqjEmEoHkIhl27GOn-m_6zU/edit?usp=sharing