Market Development Manager (Dallas/Fort Worth) - US Renal Care

Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned



* Facilitates patient census growth by providing superior customer service and admission support to referral sources and admission support to referral sources and patients.

* Conducts one on one contacts with patients identified for admission to USRC facilities in order to market our services and facilitate admissions.

* Facilitates and coordinates the admission process for all patients being referred for Dialysis Services and provides outreach to hospitals and physician offices in the defined market to facilitate a timely admission.

* Collaborates with physicians and hospitals to obtain information necessary for outpatient placement,

* Escalates admissions issues and problems according to the established procedures to ensure timely resolution.

* Works with dialysis facilities to accommodate shift requests as appropriate.

* Builds and maintains knowledge of insurers, payor groups, MSOs, and other referral sources within the assigned market.

* Develops and maintains an extensive knowledge of the dialysis business and the support services provided by the clinics within the assigned market.

* Collaborates with internal and external resources to provide new patients and referral source partners with renal education as requested by the referral source or patient.

* Required to comply with all applicable company policies and procedures, local, state and federal laws and regulations.

* Communicates regularly with Vice President Business Development regarding program status, customer service issues, and obstacles (both internal and external to USRC) affecting the referral and admissions process.

* May refer to senior level staff for assistance with higher level problems that may arise.

* Additional tasks and duties as assigned by Vice President Business Development.

* Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.

* Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.

* Regular and reliable attendance is required for the job.

Qualifications/Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Requirements include:



* Bachelor's degree preferred; degree in finance, decision sciences, business or another analytical disciplines strongly preferred.

* Three years experience with multi location healthcare preferred; other relevant experience will be considered; previous dialysis experience a strong plus.

* Proficient with all Microsoft Office products, including Outlook and Word.

* Advanced analytical skills required; Excel

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled