Manager, Technical Project Management - Disney Experiences
New York City, NY 10007
About the Job
“We Power the Magic!” That’s our motto at Disney Experiences, Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.
The DX Technology & Digital team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey, Disney!
The Manager, Technical Project Management role reports the Sr Manager, Technical Project & Management in DX Technology & Digital. They will lead a team responsible for supporting program/project management functions and portfolio strategic planning. This includes maintaining a strategic view over the set of projects and providing the framework for implementing business initiatives while applying project management principles, practices, and techniques.
What You'll Do:
- Leads Strategic Planning Functions
- Provide thought partnership with delivery teams and business partners during new product conceptualization.
- Develop a comprehensive understanding of business priorities and process improvement opportunities.
- Ensure team is tightly coordinated with key technology and functional partners (Product, Architecture, Finance, HR, LOBs).
- Contribute to PMO planning around Annual Capital Plan (ACP) and Long Term Plan (LTP)
- Build and lead the technology roadmap in partnership with the PMO leadership team. Engage leaders to gain a strong understanding of business strategies and align with Technology solutions.
- Lead demand, prioritization and funding of the Technology roadmap based on business value and priorities.
- Provides Leadership on Project and Program Management
- Maintains a strategic view over the set of projects, providing the framework for implementing business initiatives or large-scale change.
- Provides process expertise on a set of related projects within a program.
- Identifies, plans, and coordinates a set of related projects within a program, to lead their interdependencies in support of specific business strategies.
- Ensure the delivery of the overall program and its activities in accordance with the mission and the goals of the organization.
- Ensure and implements long-term goals and objectives to achieve the successful outcome of the program.
- Participates in the annual budgeting and operating plan to support the program.
- Coordinate the Execution of Program/Project
- Be responsible for and ensure delivery of program objectives.
- Ensures timely completion of tasks, maintaining program schedule and target dates.
- Assesses program and project risks and formulates mitigation plans, successfully develops and updates project budgets as required, and delivers successful programs and projects in a timely and cost-efficient manner as shown by project statistics.
- Supervise high-priority matrix projects, which often require considerable resources and high levels of functional integration and interaction with project sponsors and teams.
- Continually reviews available resources to maintain first-hand knowledge of where resources can be best allocated. Reevaluates current resources to resolve project resource surplus and shortfalls.
- Ensures adherence to quality standards and reviews results.
- Tracks progress and reviews program and project activities to make certain deadlines are met appropriately.
- Assesses program and project issues and identifies solutions to meet productivity, quality and customer goals.
- Provides Team Mentoring and Continues Professional Development
- Mentors various levels of project managers regarding all aspects of the project life cycle and project management field.
- Continues professional development through attendance at meetings, professional seminars, and conferences.
- Supports 3PO Project Management Office Initiatives
- Optimally prepares and presents technical and/or educational documentation of assigned projects to improve the knowledge of PMO and/or project team members.
- Continues professional development through attendance at meetings, professional seminars and conferences.
- Provides leadership to project management team and helps define strategic direction of project management function.
Required Qualifications & Skills:
- 8+ years of project/program management experience, working with technical teams developing enterprise class solutions, 5+ years leading resources with diverse skills, 5+ years in a strategy & portfolio management organization.
- Excellent organizational, communication (written and verbal) and time management skills with attention to detail.
- Experience with financial management and sophisticated cost-benefit analysis.
- Experience leading and prioritizing projects within the program and working seamlessly with various partners in a matrix organization.
- Shown understanding of entire project lifecycle from ideation through hypercare/change management.
- Possess executive presence and experience in making pitches to senior leaders.
- Ability to work efficiently and influentially at all levels in an organization.
- Experience partnering with technology, internal business partners, and vendors.
- Ability to successfully operate in an environment where partnership and influence are key success drivers.
- Experience in leading, supporting, and working with large-scale matrix project teams.
- Experience with Agile Application Lifecycle Management and development tools like JIRA, Confluence Wiki, and SmartSheet.
Preferred Qualifications:
- Experience in supporting travel trade, hospitality, workforce management, supply chain, retail and/or large-scale businesses and logistics systems software development.
- Project Management Professional (PMP) certification.
Required Education:
- Bachelors Degree in Computer Science, Information Systems, Engineering, Finance, Accounting or related field plus 8 years of experience.
Preferred Education:
- Master’s Degree in Computer Science, Information Systems, Engineering, Finance, Accounting or related field and 6 years of experience.