Manager, Member Solutions - Abound Credit Union

Manager, Member Solutions / Collections

Are you ready to join a team that is committed to hardworking Kentuckians? 

If so, Abound Credit Union might be the place for you!  

We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.

Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.

Abound Credit Union is now hiring friendly, enthusiastic, and just overall awesome personalities to provide essential operational and first-line supervisory support to collection efforts.

This is an in-office position.  Candidates must be able to commute to our Fort Knox location during standard business hours.

What You’ll Do:

• Collections Regulations - Expert in regulatory, legal, and compliance impact of government and other secondary market loans, escrow, and private mortgage insurance (PMI).   Maintain a detailed understanding of the regulatory requirements and expectations for credit union collections, third party collections, overdraft services, and deceased accounts.

• Loss Mitigation - Manages loss mitigation, recoveries, overdraft accounts, imaging, and deceased accounts to ensure the smooth and efficient flow of work. Ensures best practices are exercised and followed.  Submits any recommendations for enhancements to workflow to the Director.

• Staffing Support - Supports the Director by maintaining team calendar to ensure the department is always adequately staff to handle call volume and meet monthly goal expectations.

• Member Collections - Manages and monitors all aspects of collection for negative shares, including returned checks, overdraft protection program, approval and monitoring of work out courtesy pay loans.

• Legal Reviews - Supports the team responsible for legal actions, foreclosures, and bankruptcies.  Ensures adequate tracking and reporting of activity in these areas is maintained and routinely provided to management.   Reviews and approves accounts recommended for legal action, and settlement offers.  Routinely performs a cost benefit analysis to determine if settlement and legal decisions are beneficial to the member and the credit union.
• Repossessions - Approves strategy for repossessions on auto, and other secured vehicles.

**Full job description will be provided if you are selected for an interview.

What We Need:

• Bachelor’s degree in business or related field obtained through a formal 4-year program, from an accredited higher education institution and/or equivalent work experience.
• Supervisory and management experience.
• Ability to organize and motivate team members toward achieving established goals and objectives.
• Superior communication skills.
• Maintain a professional demeanor in all situations

Our Benefits:

• Great Salary
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts

Salary Info:

$60,117 - $75,746 / annually