Manager Business Strategy and Operations Delivery - City National Bank
Los Angeles, CA 90071
About the Job
Overview:
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit cnb.com.
MANAGER BUSINESS STRATEGY AND OPERATIONS DELIVERY
WHAT IS THE OPPORTUNITY?
In the consumer banking division, we have experienced a tremendous period of growth as the direct result of increased efficiency and productivity, resulting in greater number of strategic initiatives to be delivered. To continue on this trajectory, we are searching for a highly qualified senior leader to work closely with the individual business teams. The role is a high-visibility strategic partner and thought leader that leads strategic alignment of diverse business functions, and their new initiative needs. The role is responsible for streamlining high-importance projects and conducting leadership level internal and external initiatives that have very significant impact on the company's business objectives. The ideal candidate has an entrepreneurial spirit to execute key projects and initiatives across the division with strong leadership qualities and is detail-oriented, organized, analytical, and strategic thinker. The role will have an immediate impact on productivity, quality, controls, remediation, streamlining strategic initiatives, overseeing program management and communicating objectives between departments.
What you will do
- Collaborate with team members to determine and prioritize business strategies and initiatives, including corrective actions and the expansion of activities
- Provide department leaders with recommendations and consultation to improve team engagement and growth
- Support and direct change management throughout the organization
- Facilitate the project management and implementation of strategic ideas and initiatives
- Exhibit both strategic and tactical decisioning to aid leaders in developing approaches towards addressing opportunities
- Proactively address pressing business issues that need immediate attention
- Provide independent, informed, unbiased insight including on the ground feedback
- Proactively escalate and resolve potential issues by calling them to the attention of the department head(s) and identifying potential solutions
- Drive a cohesive approach aligning to Change Management activities including communications planning, training and stakeholder management
- Build connections across all leadership of the organization
- Exhibit an entrepreneurial and flexible manner in line with the organization’s objectives and willingness to undertake other duties as reasonably requested
- Regularly work directly with employees each day, implementing projects and delegating tasks
Must-Have*
- Bachelor's Degree or equivalent
- Minimum 9 years of progressive experience in Program Management Office (PMO) / Change Management functions and/or end-to-end complex change programs independently with multi-department/Line of Business impact
- Minimum of 7 years of experience leading cross functional teams, majority of it focused on driving large technology and data transformation initiatives within consumer (incl. residential) lending operations.
- Minimum of 7 years working in financial or banking industry
Skills and Knowledge
- Highly prefer 10+ years of progressive experience in Program Management Office (PMO) / Change Management functions and/or end-to-end complex change programs independently with multi-department/Line of Business impact
- Preferred 5+ years experience directly managing execution teams driving critical initiatives and priorities within consumer (incl. residential) lending operations.
- Strong leadership and problem-solving skills to assist with the daily operation of an organization
- Use and Application of statistical tools and analyses to model business decisions.
- Demonstrable experience developing and working with skills with all levels of management.
- Experience working in operations, client service and/or product implementations
- Management of medium to enterprise programs with multiple workstreams across one or more unique departments/groups within the organization.
- Ability to communicate at all levels of an organization and be able to adapt communication style and presentations to the audience
- Strong interpersonal skills to ensure a smooth flow of activities and to minimize conflict between workstreams.
- Ability to manage risks associated with the various workstreams involved in the program and to identify ways to mitigate risk
- Demonstrated leadership skills managing direct reports and well as matrixed supervision
- Excellent time management, critical thinking, and analytical skills
- Demonstrated strong communication skills (written, verbal)
- Working knowledge or PMBOK, Scrum, PMP or other project management certification
- Working knowledge of business analysis and Lean Six Sigma Tool Kit
Compensation
Starting base salary: $122,535 - $208,715 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
ABOUT CITY NATIONAL
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit cnb.com.
EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.
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Source : City National Bank