Managed Service Technician at Jobot
Waxahachie, TX 75165
About the Job
This Jobot Job is hosted by: Christian Aviles
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $22 - $28 per hour
A bit about us:
Our client is one of the largest security integrators in the country, with security experts who are personally invested and dedicated to creating a safer and more financially secure environment for all.
Why join us?
COMPANY BENEFITS AND PERKS
Job Details
The Managed Services Support position duties will be to program and commission various video systems, as well as provide limited technical support for field technicians and end-user support for the platforms we install and service, such as OpenEye, March Networks, and Brivo. This position is also responsible for monitoring daily pre-defined health alerts related to these systems, troubleshooting remotely and dispatching a technician should one be required.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other duties may be assigned to meet business needs. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
HOURS: 8:00 am-5:00 pm (or as established by Manager) ESSENTIAL DUTIES AND RESPONSIBILITIES:
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $22 - $28 per hour
A bit about us:
Our client is one of the largest security integrators in the country, with security experts who are personally invested and dedicated to creating a safer and more financially secure environment for all.
Why join us?
COMPANY BENEFITS AND PERKS
- ESOP-Employee Stock Ownership Program
- 401 K Retirement Plan
- HSA/PPO health plans, dental, vision, and supplemental life insurance
- Annual Profit-Sharing Bonus
Job Details
The Managed Services Support position duties will be to program and commission various video systems, as well as provide limited technical support for field technicians and end-user support for the platforms we install and service, such as OpenEye, March Networks, and Brivo. This position is also responsible for monitoring daily pre-defined health alerts related to these systems, troubleshooting remotely and dispatching a technician should one be required.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent customer service skills
- Excellent communication skills
- Critical thinking skills
- Computer Skills / MS Office (i.e., Outlook, Word, Excel, etc.)
- Multitasking ability
- Basic Networking Knowledge (TCP/IP)
- 5 years of experience in the field with alarm, access control and video preferred, but not necessary
Other duties may be assigned to meet business needs. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
HOURS: 8:00 am-5:00 pm (or as established by Manager) ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Building new accounts in the Brivo portal
- Build and maintain custom reports for end users
- Ensure that account changes are implemented upon the client’s request
- Troubleshooting programming issues for various access control and/or video platforms as required by future service/maintenance agreements
- Train on products as necessary
- Communicate and work well in a team environment
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
22 - 28 /year