Maintenance Technician - DoubleTree by Hilton Battle Creek - DoubleTree by Hilton Battle Creek

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!

Position Summary 

The Maintenance Technician position is responsible for maintaining property grounds, public areas, and the hotel guest rooms, while following 6PM Hospitality’s Core Values, 6PM Hospitality and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.   

Essential Functions 

• Report to work in uniform presented professionally, neat, and clean 
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued 
• Anticipate and meet the needs and expectations of our guests, then go one step further 
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered.  All trash, used towels, etc. must be picked up.  Keep eyes open for any and all safety and security issues.  Report any problems that need to be corrected to the appropriate department, Chief Engineer, AGM or GM. 
• Perform painting/touch up painting 
• Patch and/or repair damaged drywall 
• Complete minor electrical replacement and repair, some wiring may be involved 
• Cleaning and repair of HVAC units 
• Replace and repair plumbing 
• Record maintenance issues, with up-to-date documentation on what has to be done, as well as what has been done to correct the issues.  
• Work orders should be completed in a timely fashion if unable to be completed this should be communicated in  reporting system and to the AGM/GM. 
• Control facility repairs between all staff members as well as ensuring guest requests and comfort are first priority  
• Assist with lawn mowing, snow removal, grounds cleanliness 
• Fix/troubleshoot kitchen equipment, laundry equipment, boiler, and HVAC system according to experience 
• Assist guests with door lock problems, assist with malfunctioning guestroom safes, and expedient responses to emergency situations.
• Respond to guest complaints or issues in a timely manner 
• Assist with the property (hotel and restaurant) on-going preventative maintenance program 
• Multi-task as necessary.  Must be able to jump from one project to the next without neglecting to follow through on the original task 
• Assist in checking fire protection systems for proper operation and training personnel in their use. Complete monthly fire extinguisher audit.  
• Maintain open lines of communication between all departments within the hotel 
• Attend team meetings  
• Follow all 6PM Hospitality Partners LLC and Hilton processes 
• Exhibit regular and recurrent attendance records  
• Other duties as requested by management 

Position Requirements: 

 Minimum Knowledge:     

• Requires ability to interpret/extract information and/or perform building repair/upkeep functions  
• May require typing, record keeping, or word processing  
• Requires good communication skills 

 License, Registration, and/or Certification Required:

• Excellent driving record required  
• HVAC, plumbing, and electrical certifications preferred

Working Conditions and Physical Effort: 

• Stress Load:  Regular exposure to stresses 
• Workload Fluctuation:  The workload required to perform this job requires ability to adapt to change 
• Manual Skills:  Some portions (10 – 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations 
• Physical Effort:  Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day 
• Physical Environment:  Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes.  Working surfaces may be un-level, slippery, or unstable 
• Work Schedule:  Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs 
• Occupational Risks:  Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials 
• Ergonomics Risks:  Significant portions (10 - 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures 
• Safety:  Responsible for adhering to all safety policies and procedures of 6PM Hospitality Partners LLC 
• Required Travel:  Position does not require travel to other 6PM Hospitality Partners LLC properties or client locations.  Work is completed on the property. Relocation assistance is not provided for this position.

Employee Benefits

• Paid time off for all full-time and part-time team members
• 8 hours of paid volunteer paid for all team members
• Holiday pay
• Travel discounts for employees, friends, & family
• Restaurant discounts
• Referral Program
• Health, vision, and dental insurance available for all full-time team members
• Employee recognition perks and benefits
• Advancement opportunities 
• Paid maternity/paternity leave or adoption leave for qualifying FMLA

Apply today to become part of an authentic, excellence-driven team!