MEDICAL DIRECTOR - Primary Care at Leading Age

Job Details Job Location: 415 Columbia Rd - Dorchester, MA Position Type: Full Time 30+ hours Education Level: Graduate Degree Salary Range: Undisclosed Travel Percentage: Negligible Job Shift: Day Job Category: Health Care Description

Upham's Community Care seeks a Medical Director to lead our diverse clinical provider team.

At Upham’s, we are more than staff, we’re family. We share our time, ideas, and expertise with each other, and strive to provide the best health and care services and programs for our patients, neighbors, and community members.

Upham's Community Care offers high-quality, affordable primary health care and elder care to the residents of North Dorchester and its surrounding neighborhoods in Boston, Massachusetts. This includes family medicine, women’s health, behavioral health, nutrition, elder care, urgent care, dental, vision care, WIC, PACE and home health care, all tailored to meet the cultural, language, and access needs of a vibrant and diverse community.

Title: Medical Director - Primary Care

Department: Administration

Supervisor: Chief Medical Officer

Status/Hours per week: Full-time, Exempt, 40 hours per week

Primary Function:

Under administrative direction of Chief Medical Officer (CMO), the Medical Director is accountable for planning, initiating and maintaining clinical and quality standards for patient care in all medical clinic activities of the Federally Qualified Health Center. The Medical Director provides patient care services in their given specialty.

Duties and Responsibilities:

• Recommend and initiate approved clinical programs to meet community healthcare needs; provide guidance to Administration in developing new patient care services and techniques; conduct evaluation studies of program(s) effectiveness and appropriateness.
• Recruit, screen, recommend, hire and orient providers; conduct regularly scheduled physicians' meetings; provide necessary in-service education; evaluate work performance and recommend appropriate personnel actions for physicians; accountable for supervising all medical providers directly or through subordinates.
• Provide professional liaison with outside facilities for establishing relationships for provision of patient care, teaching/training programs, and research projects, etc., reporting recommendations to the CMO.
• In collaboration with the Director of Quality and Innovation, coordinate, maintain and regularly review the comprehensive quality assessment and performance improvement (QAPI) program for the health center as applicable to medical services to ensure high quality provided in accordance with applicable policies, protocols, and procedures. Establish professional standards for physicians and providers; monitor performance against standards (including clinical competencies), taking appropriate corrective actions.
• In collaboration with the CMO and Director of Quality and Innovation, coordinate and regularly review risk management program goals and initiatives for the health center to ensure a comprehensive approach to reducing the risk of adverse outcomes.
• Develop and assist in implementing all necessary patient care policies, mid-level practitioner and triage protocols.
• In collaboration with QAPI and RM staff, participate in the review and investigation of all patient complaints regarding the quality of medical services, professional competence, and/or patient satisfaction in accordance with established grievance policies and procedures.
• Evaluate request/specifications for medical equipment and recommend purchase where applicable; review new medical supplies, introduce into purchasing system as authorized and provide for instruction in operation and/or utilization.
• Participate in health center committees and interface with other departments and programs.
• Provide patient care services in specialty area; review patients’ charts; furnish professional guidance and assistance to providers; visit hospitalized patients as necessary; serve on rotating on-call schedules.
• Coordinate and perform medical audits and peer review of cases managed by other providers; serve as back-up, participate with and provide clinical supervision of midlevel practitioners and other providers in diagnosing illness, setting up treatment plans, handling problems and hospitalizing patients.
• Ensure appropriate and effective linkages including in-patient admitting and sub-specialty consult arrangements with affiliated hospitals and other patient care referral sources. Maintain an active presence at the health center’s affiliated hospitals through staff meetings and other meetings as appropriate.
• Participate in and oversee medical resident and student training programs.
• Participate in administrative meetings as designated by CMO or CEO and undertake such other administrative duties in the health center required to ensure effective medical administration and effective liaison with the general administrative operations of the health center.
• Provide oversite and/or liaison to grants and contracts relevant to medical services, e.g. Ryan White HIV programs.
• Perform other related duties as required.

Qualifications

Minimum Basic Knowledge: Requires Doctor of Medicine degree and board eligibility or certification in a primary care specialty. Additional Master of Public Health (MPH) or comparable degree preferred.

Experience & Qualifications: Minimum of five years as a primary care provider, preferably in a community setting. Prior administrative experience preferred.

Independent Action: Under administrative direction, manage all medical activities in accordance with professional standards, established objectives and Center policies, advising the CMO and other senior leadership of problems, which have community ramifications.

Supervisory Responsibility: Responsible for supervision of all medical staff, up to 20 persons, including contracted providers in subspecialty and women’s health practices.

Define Access Level to PHI: Level 4: Authorized to access full health information. UCHC position and job responsibilities involve the provision of patient care and working as a clinical team member. Staff in this category level, although allowed full access, should only access the necessary information for each respective treatment encounter/circumstance.