MD, Customer Engineering at APPLIED MATERIALS

Managing Director, Customer Engineering

Applied Global Services
 

POSITION OVERVIEW

Company

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale helps our customers – who make smartphones, supercomputers, virtual reality headsets, autonomous vehicles and more – transform their ideas into reality.

While virtually every nationality, culture, and background are currently represented within Applied Materials, we strive for a more robust Culture of Inclusion (COI) and diversity. Leveraging our COI vision helps drive innovation, build organizational capabilities, create equal opportunities for everyone, and achieve our company’s definition of Winning.

Our innovations Make Possible® a Better Future. If you’re looking for the next step in your future, consider Applied Materials. With the data explosion and new investment in semiconductors, it’s an exciting place to be.

Role

Applied Global Services (AGS) offers consulting, spare parts, and services to improve the performance and productivity of customer’s equipment and fab operations. Industry trends— materials engineering, remote access, deep learning, and augmented reality—have led to significant advances in how the AGS group supports its global customers. From development through production, as device specifications become more stringent, AGS’ service offerings have helped customers achieve important yield, output, and cost improvements at every step of the semiconductor fab life cycle.

Applied Materials is looking for an experienced executive to provide overall vision and direction for AGS. He/she will be responsible for metric reporting and forecasting, leading the organization through performance and process improvement, and setting overall budget and strategic direction. This position requires close coordination and strong working relationships with other regional functional departments as well as division and headquarters' functional leaders. This executive position resides within the AGS Leadership Team with a preferred location is Hillsboro, Oregon.

Key Responsibilities/Qualifications

• Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards.
• Requires both effective management of daily activities and development of process improvements to address any identified deficiencies.
• In concert with the Region Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures.
• Must build strong working relationship with regional peers, particularly those in Engineering, Marketing, Human Resources, Business Services and Finance, to ensure alignment on daily operations and strategic initiatives to achieve common business goals.
• Develop and maintain standards, procedures, and operational processes for the department that meet or exceed industry standards.
• Stay knowledgeable of competition and important emerging technologies and standards.
• Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.
• Develop the departmental management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities.
• Develop a strong working relationship with Divisional and Corporate functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs.
• Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals. 

Key Qualifications

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories, and practices as well as the changing business environment

Business Expertise

• Applies in-depth knowledge of own segment/function, business, and commercial expertise to differentiate itself from the competition

Leadership

 • Leads a business unit through multiple levels of managers across a diverse employee base in multiple cities / countries.

• Can lead through direct management responsibilities and influencing resources that are not directly reporting into the organization

Problem Solving

• Evaluates key business challenges; directs the development of new or innovative solutions

• Anticipates challenges

Impact

• Guided by company strategy and business objectives, impacts results of segment/function

Interpersonal Skills

• Influences and negotiates at the top executive levels, with great latitude on outcomes; presents and defends complicated or delicate issues

Skills, Knowledge, Experience & Education

At Applied Materials, Make Possible® is about unlocking new opportunities – with our customers and within our own company.

The ideal candidate will have the following:

• Preferred, BA/BS in Engineering or Business/Operational Management
• 7-10 years of progressive functional experience, within a complex global company. At least 5 - 7 years as leader/manager of a Field Services Organization
• Strong Business and Financial Acumen
• Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact
• Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives. 

Other Suitability Factors

We are a catalyst to unlock the power of our customers’ ideas and are committed to overcoming challenges that seem insurmountable.

To succeed in this role requires a capacity for complexity and temperament that includes:

• A very mature individual with the right balance of confidence and humility.
• Process oriented while also strongly developing and relying on interpersonal relationships across the company.
• Ability to connect equally well upwards, downwards and sideways in the organization.
• Self-motivated and driven towards excellence A high level of EQ to be able to manage across a large team with significant diversity.
• Ability to distinguish between and prioritizing urgent and important issues.
• Situational awareness and complex decision-making ability appropriate for the situation.

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

15+ Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 50% of the Time

Relocation Eligible:

No

U.S. Salary Range:

$208,000.00 - $286,000.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.