MAINTENANCE / MANAGER OF TECHNICIANS - OFFICE COFFEE - ICE & WATER - DALLAS, TX - Compass Group, North America

Canteen


+ Schedule: Monday - Friday, 6am-3pm


+ Requirement: Proven experience in coffee equipment repair (commercial or residential) & strong understanding of coffee machine brands and technical repair requirements



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About Canteen:


Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.



Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.


Come for the job, stay for the career. We are Canteen.




Job Summary:



The Maintenance / Manager of Technicians will lead a team of Service Technicians for the Office Coffee Service department. This position will be responsible for training newly hired Service Technicians and handling escalated complaints.


Key Responsibilities:

* Supervise and coordinate a team of coffee repair technicians.

* Manage customer inquiries, service requests, and resolve issues effectively.

* Ensure all repairs are completed promptly and in line with company standards.

* Schedule and dispatch technicians for on-site repairs, as well as lead in-house repair orders.

* Track and maintain repair service records, including parts inventory.

* Work closely with suppliers to order necessary parts and materials for repairs.

* Ensure adherence to safety standards and best practices in the repair process.

* Provide training and guidance to new technicians and offer ongoing support for existing team members.

* Monitor customer feedback and resolve any complaints or service issues.

* Develop strategies to improve service efficiency, minimize downtime, and boost customer satisfaction.


Qualifications:

* Proven experience in coffee equipment repair (commercial or residential).

* Strong understanding of coffee machine brands and technical repair requirements.

* Previous experience in a managerial or supervisory role in a service-oriented industry.

* Excellent leadership, communication, and problem-solving skills.

* Strong understanding of coffee machine brands and technical repair requirements.

* Ability to multitask and handle multiple service requests efficiently.

* Strong organizational skills and attention to detail.

* Comfortable working in a fast-paced environment.

* A valid driver’s license and the ability to travel to customer sites as needed.





Associates at Canteen are offered many fantastic benefits.


Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program


Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).


Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf) for information on additional company-provided time off benefits.





About Compass Group: Achieving leadership in the foodservice industry




Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.


Applications are accepted on an ongoing basis.


Canteen maintains a drug-free workplace.


Req ID: 1387980


Canteen