Loaner Car Service Agent - World Class Automotive Group

If you enjoy meeting people and have an interest in cars, you may enjoy this career. You must be a people person and have a passion of helping and assisting individuals. The best fit for this position is a candidate who have excellent customer service skills, a good communication skills.

JOB DESCRIPTION

• Greet customers as they arrive
• Ensure optimal operational efficacies to provide customers the best loaner car experience
• Maintain records of loaner fleet to insure accuracy of available units
• Provide assistance creating a loaner agreements, processing loaners and providing clean and safe vehicles to our customers.
• Work closely with the service department to schedule and maintain schedule of available vehicles 
• Ensure vehicles are prepared for customer pick-up, including
  • checking vehicles for damage,
  • making sure the vehicle is clean inside and out
  • maintain fuel levels
• Handle customers questions or complaints and work to resolve any issues
• In time of need, may be required to assist with preparing vehicles for the customers while maintaining customer service standards.
• Perform pickup and drop off service for customers.
• Perform other work related tasks required by management.

SKILLS

• 1-2 years’ experience in Car Rental or Car Leasing industry is preferred but not required.
• Sales/Customer Service experience of other industry is also welcome.
• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate effective interpersonal and communication skills with customers.
• Good organizational skills.
• Ability to present a professional, enthusiastic attitude through effective communication skills to promote a positive impression to customers.
• Ability to recognize the opportunity to present upgrades to customers
• Ability to understand and follow oral and written directions.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.

 Benefits

• Medical
• Dental
• Vision
• Disability
• Accident
• Critical Illness
• Legal Shield
• 401K