Loan Servicing Specialist I - Navigant Credit Union

ABOUT:

People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and communities we serve, and have been since our founding in 1915.

Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain our community-driven values.

Those values-and our belief in putting people first-are just a few of the reasons why Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News.

Our Core Values consist of "Leadership, Unity, Caring, and Integrity" are the guiding principles for our organization. They are the qualities and/or traits that we consider a high priority for Navigant Credit Union employees.

Our company prides itself on demonstrating community-based values and investing in our workforce, while exceeding member expectations. We offer tremendous opportunities for professional development, career advancement, and a best-in-class benefits package including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, competitive salaries, paid volunteer days, and opportunities to give back to the community.

If you believe you'd be a great fit, and are interested in joining our team, check out our open positions and apply today!

ABOUT THIS ROLE

This position is responsible for the maintenance and quality control of all loan products which includes residential, consumer, indirect and commercial loans. Handles various tasks related to loan processing and the management of the credit unions loan portfolio. Processes subordinations, lien releases, lending-related payments including payoffs, reversals, and assisting with disbursements. Prepares loan payoff statements for customers.

Fulfills loan servicing requests from members and employees in a timely manner as well as overseeing sub servicers as needed and monitoring insurance coverage.

WHAT YOU WILL DO (in descending order of importance)

1. Conducts post-closing review of critical loan data within Navigant Credit Unions lending portfolio to ensure that the data in our core system aligns with our Loan Origination system.
2. Manages and tracks collateral related items (including post-closing documents) and performing scanning and imaging / storage of the below documents.
3. Conducts payment processing functions, including but not limited to posting loan payments, reversals, and loan disbursements.
4. Processes loan payoffs, collateral release documents and total loss documents.
5. Collaborates with third-party vendors to coordinate insurance renewals, cancellations, billing, and force placement of insurance monthly.
6. Researches and fulfills daily consumer/indirect loan maintenance requests from the Branches, Indirect Lending, Collections, Contact Center, and other departments within a predetermined time frame as designated by the department supervisor.
7. Completes assigned cView daily and monthly reports in a timely and accurate manner.
8. Utilizes tact and experienced-based knowledge to resolve member (internal and external) issues, explaining specific policies and products while representing the Credit Union in a professional manner and maintaining positive customer relations.
9. Assists in preparing and obtaining file for departmental related audits related to Loan Operations / Compliance, including the review of the completion of risk assessments within WolfPAC.
10. Assists in testing new core system applications/modules as well as new releases for existing modules including performing release management, new products/services, etc.
11. Assists management with ensuring appropriate procedures for all residential and consumer servicing functions are following all applicable regulations and laws.
12. Analyzes existing processes to identify areas for operational efficiency using technology and automation.
13. Ensures department is following all regulatory requirements including CFPB, Dodd Frank, Reg Z, RESPA, GLBA, Investor guidelines and department policies and procedures.
14. Performs other loan servicing processes and clerical related duties as assigned by the Loan Servicing Supervisor(s) or VP of Loan Servicing.

QUALIFICATIONS:

Education

High school diploma or equivalent (GED) education required.

Experience/Skills/Knowledge:

1. 2-year prior experience in banking required preferably with payment processing experience, underwriter or in Lending Compliance.
2. Demonstrated knowledge of lending policies and procedures, laws, and federal/state regulations required.
3. Excellent verbal, written, telephone and interpersonal communication skills required. Communicates clearly and precisely. Listens carefully and asks questions to clarify understanding.
4. Strong member/customer service orientation in alignment with the credit union's mission and core values required.
5. Experience working in a team-oriented, collaborative environment required.
6. Must be results-focused to support the achievement of corporate and sales goals.
7. Must have the ability to handle simultaneously, multiple tasks and changing priorities as well the ability to work independently required.
8. Must be willing to participate in self-development initiatives, including attending department and organizational meetings, educational sessions, seminars, or courses as requested.
9. Excellent organizational, analytical, attention to detail and problem-solving skills required.
10. PC proficient, including Microsoft Office (Word, Excel, Teams, PPT), the Internet required.
11. Some travel for training and or business-related reasons required.
12. Ability to function in a financial institution environment and utilize standard office equipment including but not limited to fax, copier, telephone, etc. Ability to lift minimum of 25 pounds.