Loan Servicing Specialist I at First Financial Federal Credit Union of Maryland

Glencoe, MD

About the Job

First Financial Federal Credit Union

Job Description

Job Title: Loan Servicing Specialist I, II

Department: Lending

Reports To: Loan Servicing Manager

Salary Grade(s): 6, 7

EEO-1 Job Class: 5 - Administrative Support Workers

FLSA Status: Non-exempt

Full-time

Part-time

Temporary

Location: Admin Center

Telework Work Possible (if checked)

Important: See Telework Policy for Additional Criteria

Function:

Supports the lending function in all consumer and real estate loan products. Responsible for a variety of job tasks related to the post settlement servicing of loans.

Position Requirements:

EXPERIENCE: Based on level; ranges from one year to six years of similar or related experience.

Loan Servicing Specialist I: 0-2 years
Loan Servicing Specialist II: 2-4 years of experience

EDUCATION: High school diploma or GED equivalent.

An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

Duties:

Loan Servicing Specialist I & II

Respond to Member loan file maintenance requests. Research member questions and/or discrepancies, performs necessary adjustments, communicate decisions to Member. This can include, but is not limited to: payment method, frequency, or amount changes; adding or removing payment protection, and processing payment skips.
Cross collaborates with related lending units in all aspects of loan servicing, including Branch Offices, Loan Call Center, and Real Estate & Consumer Loan Fulfillment.
Responsible for knowledge and adherence to all loan servicing policies and procedures.
Maintain production, quality, and service standards for lending.
Monitoring collateral title tracking reports to ensure proper lien placement. Work with Members, automobile dealerships, financial institutions, government agencies, and state/county courthouses to file and correct titling issues.
Monitor closed loan reports to process collateral lien releases in a timely manner.
Provide notary services for Credit Union documents
Work with third party vendors to process claims and correct errors.
Assist in preparation of loan payoff statements as requested.
Use of Customer Relationship Manager (CRM) & DocuSign to efficiently process Member requests and document corrections
Responsible for entering accurate action notes and data integrity when performing loan file maintenance on existing accounts.
Make corrections and update credit reports as needed. Process disputes and corrections via E-Oscar.
Assists in the achievement of Lending Department and Credit Union Strategic Plan Goals.

Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security.

Perform other assigned duties of similar scope and complexity.

Equal Opportunity Employment

First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law.

Compensation details: 18-24 Hourly Wage

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