Licensed Insurance Customer Service Representative - Wagner Insurance Agency

Join the Wagner Insurance Agency as a Licensed Insurance Customer Service Representative in DAYTON, Ohio. Be part of a team committed to offering excellent customer service and maintaining our reputation as a leader in the insurance industry. This is a unique opportunity to work in our Dayton office, providing support to a diverse range of clients, guiding them through their insurance needs, and ensuring their satisfaction with our services.

At Wagner Insurance Agency, we value personal interaction. Our clients trust us to deliver exceptional service, and as a representative, you will be instrumental in nurturing strong client relationships, offering personalized advice, and helping resolve inquiries with a cheerful and professional demeanor. If you enjoy working in a team environment and are passionate about customer service, we invite you to apply and become a pivotal part of our team.

Salary Range: $40000.00 - $50000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

Client Assistance: Provide exceptional service by answering customer inquiries, resolving concerns, and processing requests efficiently.

Policy Maintenance: Ensure accurate and up-to-date records of customer policies and handle policy renewals and changes promptly.

Claims Support: Guide clients through the claims process, ensuring they understand the procedure and providing necessary documentation support.

Relationship Management: Build and maintain strong, long-term relationships with clients, focusing on customer satisfaction and retention.

Risk Assessment: Assist customers in identifying their insurance needs and recommend suitable coverage options to ensure comprehensive protection.

Team Collaboration: Work closely with sales and underwriting teams to ensure consistent service delivery and resolve customer issues collaboratively.

Licensing: Must possess an active Ohio Property & Casualty License.

Experience: Previous experience in customer service within the insurance industry is advantageous.

Communication Skills: Strong verbal and written communication skills are essential.

Problem-solving: Ability to handle inquiries and issues with a positive attitude.

Customer-Focused: A strong commitment to delivering excellent customer service.

Organizational Skills: Ability to manage and prioritize multiple tasks effectively.

Technical Proficiency: Familiarity with insurance-related software systems is preferable.