Lenscrafters Lead Eyecare Advisor - LUXOTTICA OF AMERICA INC
RACINE, WI
About the Job
JOB REQUIREMENTS: Requisition ID:871690 Store #:000781 LensCrafters
Position:Full-Time Total Rewards:Benefits/Incentive Information At
LensCrafters, we're passionate about bringing people better sight. And
it takes thousands of people from all backgrounds to do this. By joining
our team, you'll learn about the optical industry while developing the
customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with
1,000+ stores and as part of an eyewear industry leader, Luxottica, our
higher standard of quality has made LensCrafters a leader in vision care
for over 35 years. GENERAL FUNCTION The Lead EyeCare Advisor creates
exceptional value in the lives of our customers by delivering the
LensCrafters Experience. Ensures all patients receive the highest
quality Optometric care by performing and managing the key steps.
Delivers the store's key performance indicators by integrating the
Brand Story and ensuring flawless execution of the patient
experience/behaviors and seamlessly links the doctor and retail
functions together. MAJOR DUTIES & RESPONSIBILITIES Greets customers
without delay when they enter the location. Promptly answers the
telephone in a friendly and courteous manner. Explains all required
paperwork, tests, products and services as well as the appropriate time
frame. Is attentive to details; reviews prescriptions and/or patient
information carefully; identifies special needs, consulting with
Optician, Managing Doctor or Retail Management when necessary. Shows
patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and
customer volume. Identifies situations involving unsatisfied customers
and acts quickly for resolution. Strives to achieve "Exceptional
Results" on LensCrafters' annual CEI/Functional Skills that align with
brand priorities. Handles and files all patient records in an organized
and efficient manner in accordance with HIPAA. Places contact lens
orders, processes shipments and properly submits invoices for payment.
Operates the POS system terminal inputting customer/patient and
prescription information with accuracy and attention to... For full
info follow application link. We are an Equal Opportunity Employer. ?All
qualified applicants will receive consideration for employment without
regard to race, color, gender, national origin, social origin, social
condition, being perceived as a victim of domestic violence, sexual
aggression or stalking, religion, age, disability, sexual orientation,
gender identity or expression, citizenship, ancestry, veteran or
military status, marital status, pregnancy (including unlawful
discrimination on the basis of a legally protected pregnancy or
maternity leave), genetic information or any other characteristics
protected by law. Native Americans in the US receive preference in
accordance with Tribal Law. * APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/0FE61AB57CBD479A
Position:Full-Time Total Rewards:Benefits/Incentive Information At
LensCrafters, we're passionate about bringing people better sight. And
it takes thousands of people from all backgrounds to do this. By joining
our team, you'll learn about the optical industry while developing the
customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with
1,000+ stores and as part of an eyewear industry leader, Luxottica, our
higher standard of quality has made LensCrafters a leader in vision care
for over 35 years. GENERAL FUNCTION The Lead EyeCare Advisor creates
exceptional value in the lives of our customers by delivering the
LensCrafters Experience. Ensures all patients receive the highest
quality Optometric care by performing and managing the key steps.
Delivers the store's key performance indicators by integrating the
Brand Story and ensuring flawless execution of the patient
experience/behaviors and seamlessly links the doctor and retail
functions together. MAJOR DUTIES & RESPONSIBILITIES Greets customers
without delay when they enter the location. Promptly answers the
telephone in a friendly and courteous manner. Explains all required
paperwork, tests, products and services as well as the appropriate time
frame. Is attentive to details; reviews prescriptions and/or patient
information carefully; identifies special needs, consulting with
Optician, Managing Doctor or Retail Management when necessary. Shows
patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and
customer volume. Identifies situations involving unsatisfied customers
and acts quickly for resolution. Strives to achieve "Exceptional
Results" on LensCrafters' annual CEI/Functional Skills that align with
brand priorities. Handles and files all patient records in an organized
and efficient manner in accordance with HIPAA. Places contact lens
orders, processes shipments and properly submits invoices for payment.
Operates the POS system terminal inputting customer/patient and
prescription information with accuracy and attention to... For full
info follow application link. We are an Equal Opportunity Employer. ?All
qualified applicants will receive consideration for employment without
regard to race, color, gender, national origin, social origin, social
condition, being perceived as a victim of domestic violence, sexual
aggression or stalking, religion, age, disability, sexual orientation,
gender identity or expression, citizenship, ancestry, veteran or
military status, marital status, pregnancy (including unlawful
discrimination on the basis of a legally protected pregnancy or
maternity leave), genetic information or any other characteristics
protected by law. Native Americans in the US receive preference in
accordance with Tribal Law. * APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/0FE61AB57CBD479A
Source : LUXOTTICA OF AMERICA INC