Legal Services - Express Services Specialist at ApTask

About Client:
Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies—helping them streamline the administration of business operations.
Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.



Rate Range: $20-$23/hr. on W2 (non-benefited)



Job Description:
Qualifications:

• High School Diploma or equivalent
• Minimum of 1-year professional level work experience
• Previous experience in a client service-oriented field preferred
• Willingness and ability to learn new skills If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

• Provide mail, distribution, copy, printing, hospitality, reception, file, or other services defined or outlined in EPIQ's service agreement with client Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy.
• Maintain a positive team-player mentality
• Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc
• Deliver on service commitments in a timely and accurate manner Invest proper effort and QC approach to deliver highest quality work and service Comply with EPIQ's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook Expected to uphold the Standards of Service and best practices developed by EPIQ
• Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistance
• Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests
• Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.)
• Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests
• Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm Specific duties as assigned:

• Sort, distribute and meter US mail with knowledge of current postal rates Ensure all projects have been properly produced and Quality Checked (QC'd) to EPIQ's standard Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to EPIQ's standards Copy Services Immediate attention given to clients entering Copy/Mail Center in accordance with EPIQ's standard of operation
• Accurately produce copy, print and scan projects in accordance to verbal and written instructions
• Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects Hospitality Services
• Provide excellent client service as the coordinator of the clients' conference rooms, common areas and kitchens
• Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively
• Place orders for food and beverages for use during meetings as assigned Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use Organize and distribute client kitchen supplies Maintain inventory control and order supplies as needed
• Perform cleaning, dusting and other incidental tasks as assigned Floor Coordination
• Provide excellent client service as the first line of contact with the client Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area.
• This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
• Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center Reception Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors
• Answer incoming telephone calls and direct call traffic to the proper person
• Take accurate and complete messages for those employees who may be unavailable Greet and announce visitors in a friendly and business-like manner
• Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .