Leasing Operations Manager at Flats LLC

Role Summary

The Assistant Property Manager will provide a high level of administrative and operational support to the Property Manager. As the Assistant Property Manager, you will play a key role in the new resident move in process, review accounting and ledger needs, address and resolve resident issues and complaints, assist the marketing team with events and help implement initiatives, work with the leasing team on new leases and/or renewals, as well as assist with rent collection including delinquency.

Essential Functions

1. Assist the leasing team in new resident acquisition and coordinate the resident move in after application is approved; work with the PM to execute the renewal process, with the goal of hitting renewal target
2. Draft Memos and/or make phone calls to residents related to lease issues and preventative maintenance scheduling.
3. Assist with Accounts Receivables (posting late fees, collecting delinquent rent, correcting ledgers, processing move-outs and move-ins, etc.).
4. Assist Property Managers with administration office duties.
5. Process lease renewals.
6. Assist Property Manager with supervision of building staff (Including: Maintenance; Front Desk; Janitor; Leasing Professional; Painter; Security and Package Runner)
7. Assist in other daily activities of property operations.
8. Assume Property Manager's duties/authority in absence of immediate supervisor in accordance with company and community guidelines.
9. Deal with resident concerns and requests on a timely basis to ensure resident satisfaction.
10. Maintain accurate resident records and reports.
11. Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
12. Complete the maintenance Service Requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
13. Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
14. Maintain open communication with the Property Manager and Maintenance Supervisor.
15. Contribute to cleanliness and curb appeal of the community on a continuing basis.
16. Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
17. Enforce policies of the property and lead by example..
18. Attend staff meetings and complete virtual trainings as required or requested.
19. Other duties as assigned by Property Manager.

Competencies

1. Onsite multifamily property management experience required.
2. Experience with Yardi, Entrata, MRI, or RealPage is a plus.
3. Experience with leasing a plus.
4. Excellent written and verbal communication skills.
5. Experience with Microsoft Office products.
6. Strong customer service skills
7. Excellent time management and problem-solving skills
8. Technologically savvy

Supervisory Responsibility

With the help and direction of the Property Manager, lead the on site team through their daily activities. Team includes, but is not limited to, front desk/concierge, janitorial, maintenance, and leasing professionals. Some of these positions may be staffed by a third party vendor. Work with the PM to address staff concerns as they may arise.

Work environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical demands

Standing for up to 4 hours. Lifting up to 40 lbs. Walking long distances throughout the property.

Position type and expected hours of work.

This is a full-time position. Days and hours of work are typically Monday through Friday, 8:30 a.m. to 5:00 p.m. Some flexibility in hours is allowed. On site presence may be required during emergencies which may happen at any hour or day of week.

Travel

Minimal travel is expected for this position.

Required education and experience.

• Ability to read and write English, follow verbal instructions, and use simple math
• High school diploma or equivalent
• 1 Year of Property Management Experience in a leadership role; supervisory experience a plus

Preferred education and experience

• Familiarity with software programs used in this job preferred (i.e. Yardi, Entrata, MRI, or RealPage)
• Leasing experience
• Familiarity with software programs used in this job preferred (i.e. Funnel, Zillow, Jonah Systems, Digible, Engrain, MRI, Entrada, YARDI, etc.)

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PI7f53a62f9a21-31181-31681773