Leasing Consultant - Mission Rock Residential

As the Leasing Consultant , you have the opportunity to play a pivotal role in shaping our residents' experience by guiding them through the leasing and renting process with professionalism and enthusiasm. You'll be at the forefront of creating and maintaining a welcoming environment, showcasing our community' s unique features, and helping prospective residents find their next apartment home. Why work for Mission Rock? ? At Mission Rock Residential , we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision , and empathy . Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team , and reflects the vibrant community we serve. We prioritize these values in multiple ways-including team member training , support, and career pathing-and believe that, by doing so, we can have a positive impact on our resident and team member experience. Are you ready to make an impact ? The d ay-to- d ay : Leasing Consultants are people-centric individuals passionate about customer service. Mission Rock's customer service expectations center around connecting with our customers . Leasing Consultants may work with any of the following: + Provide exceptional service to current residents related to their overall renting experience, including leases, maintenance, engagement, and questions + Maintain meaningful and effective communication (emails, phone calls, social media, and in-person conversations) that adhere to Mission Rock's expectations + Lease and pre-lease apartment homes, including understanding lease requirements and meeting compliance expectations + Provide tours of the community in diverse weather conditions + Ensure the quality of the community and apartment homes is ready to showcase daily + Preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc. + Assist and engage with retention, resident parties, and renewals + Collaborate with fellow team members What y ou b ring : + Strong customer service and communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members + Strong organizational and time-management skills + Enthusiasm to empathize, collaborate, and engage with others + Desire to improve the lives of those around you + 1-2 years of customer service or sales experience + Adherence to Fair Housing best practices + Basic computer skills, including familiarity with Microsoft Suite + Aptitude to being solution-oriented + Property Management skills/experience preferred? + High School diploma or equivalent + Willingness to work three weekends per month Application deadline - 12/28/24 If the position is not filled by then, we may consider applications received after this deadline.