Learning & Development Manager (Bi-lingual Spanish or Chinese) at Lee Kum Kee USA

ABOUT THE COMPANY

Founded in 1888, Lee Kum Kee, a Hong Kong-based global food company, specializes in creating condiments and sauces that promote Chinese cuisine worldwide. With more than 200 products to choose from, Lee Kum Kee takes the mystery out of cooking authentic and delicious Asian foods in the comfort of your kitchen. Lee Kum Kee is committed to providing authentic and innovative condiments and sauces featuring the highest quality ingredients. Armed with a unique management culture, stringent quality control, superb and innovative products, coupled with the century-long brand reputation, Lee Kum Kee has achieved unanimous recognition and won numerous prestigious awards.

Lee Kum Kee (USA) Inc., a division of Lee Kum Kee International Holdings Ltd., has its headquarters and manufacturing facilities in Southern California with more than 300 employees. We are looking for the best and brightest talents to join our company and work together to bring the next level of success!

POSITION SUMMARY

The Learning and Development Manager is a skilled, highly motivated individual with a history of high performance and creativity to lead the area of Learning & Development (L&D), including talent development, employee engagement, and succession planning. This individual will partner with Human Resources (HR) colleagues, internal leaders and external trainers to drive innovative and high-impact talent and organization development programs and initiatives aligned with the company’s strategic goals and vision. He/she is responsible for designing, developing, and implementing/facilitating comprehensive solutions, training, and action plans to improve both organization and individual staff performance. He/she will also establish relationships with key members of the organization to enhance the credibility and reach of the Learning & Development function.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prioritize the learning and development programs that promote the company’s corporate culture and positively impact performance and organizational strategic goals.
• Develop, implement an effective Hi-Po Talent Development Program and work closely with leaders by providing guidance and solutions in formal succession planning and career development.
• Administer Talent Management System (TMS) and Talent Review process to ensure thorough completion; partner with leaders to assess talents and to provide advices regarding development plans, especially for Hi-Po, and to follow thru the development plans and proactively provide trainings and assistance to talents and leaders.
• Conduct gap analysis to identified development needs in each function; proactively consult and work collaboratively with function heads, L&D team in Headquarters, and external trainers to design, develop, implement, and execute on leading edge learning and development programs and curriculum solutions.
• Design, develop, manage, and facilitate innovative and effective in-person learning solutions around leadership, mentoring, coaching, communication, collaboration, employee engagement, onboarding, corporate culture, diversity & inclusion, performance coaching, etc.
• Develop effective training materials utilizing a variety of media best fit for the targeted audience and deliver the effective learning results. Assess/evaluate training effectiveness and continuously make improvements in training materials/programs.
• Train and coach managers, supervisors and others involved in employee development efforts.
• Administer Learning Management System (LMS) and assign trainings to audience per the development programs or needs.
• Work with HR Coordinator to timely maintain accurate training records in the system and run monthly/ad hoc reports; ensure training data and records are fed to HRIS timely and accurately and resolve any issues by working with vendors.
• Be responsible for all training related audits (e.g. internal audits, ISO, OSHA, GMP, SMETA, etc.) and provide training records as requested timely.
• Administer training and development programs and monitor training expenses against the L&D budget.
• Use appropriate metrics to evaluate the effectiveness of organization development projects and report conclusions and make recommendations to leaders and stakeholders.
• Drive an engaging work environment by proactively providing effective and creative employee engagement solutions to leaders. Work with Headquarters to organize annual Employee Engagement Survey to achieve 100% employee participation. Interpret and prepare survey results; organize, and host result sharing sessions; facilitate effective action plan workshops and follow through all action plans with respective personnel.
• Work with HRA members in organizing employee and volunteer activities to promote corporate culture and drive engagement.
• Other duties as assigned.

COMPETENCIES

Problem Solving

Drive for Results

Managing & Measuring Work

Building Effective Teams

Motivating Others

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each major responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities.

EDUCATION, SKILLS and EXPERIENCE

• A Bachelor’s degree in Organization Development, Human Resources or related discipline from an accredited 4-year university.
• A minimum of 10 years of relevant learning and development professional experience in food CPG/manufacturing industry with proven successful experience in Talent Development Program, Succession Planning, and Employee Engagement.
• Demonstrate understanding of the latest leadership training and development theories and trends; thought leadership and experience in leading innovative solutions in the field of learning, development, business solutions, and talent management.
• Practical experience consulting with different function heads to identify needs and develop innovative solutions.
• Demonstrate analytical decision-making, project management, group facilitation, innovative problem solving, prioritization, and internal consulting.
• Must be proficient in Microsoft Office including PowerPoint, Word, Excel and Outlook; LMS or training platforms including running ad hoc reports/queries.
• Must be familiar with the use of online training solutions and ability to assess online and in-person training effectiveness and make continuous improvements if necessary.
• Excellent Must have a strong sense of ownership and high integrity; able to handle confidential information.
• Must have strong logical, analytical and problem-solving skills.
• Must be organized and able to prioritize tasks and handle multitasking in a fast work pace.
• Must be a self-starter, fast learner and able to work independently with minimal supervision.
• Must be a collaborative, responsive and proactive team player.
• Must have a can-do and positive work attitude.
• Attentive to details is a must.
• Certified Professional in Learning and Performance (CPLP) Credential is highly preferred.

LANGUAGE SKILLS

Excellent written and verbal communication, facilitation, and presentation skills in English.

Bilingual in English & Spanish or English & Chinese is preferred.

MATHEMATICAL SKILLS

The individual must be able to apply basic mathematical concepts to perform daily functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Regularly required to talk or hear.

Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This position may regularly require long working hours and occasional weekend work as job duties demand.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, smart phones, photocopiers, filing cabinets and other presentation materials.

It is Lee Kum Kee’s policy to seek and employ the most qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, color, religion, national origin, age, sex, sexual orientation, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.