Lead Training Specialist, Patient Registration - Specialty Pharmacy **REMOTE** - Option Care

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

As a two-year recipient of the Gallup Exceptional Workplace Award, we recognize that part of being extraordinary is building a thriving workforce that is as diverse as the patients and communities we serve.
Join a company that is taking action to develop a culture that is more inclusive, respectful, engaging and rewarding for all team members. We are committed to hiring, developing, and retaining a diverse workforce.

Job Description Summary:

This position is responsible for facilitating new patient’s transition to Option Care Health services with the goal of delivering a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care.

The Lead Training Specialist, Patient Registration ensures all new members on the team are following the policies and procedures as outlined in their corporate Patient Registration training.

Job Description: ​

Job Responsibilities (listed in order of importance and/or time spent)

• Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.

• Creates, communicates and obtains all required documentation for new referrals.

• Secures patient’s upfront payment including assisting patients to find avenues for payment where needed (identifies opportunities and directs patient to financial assistance program).

• Supports the ongoing activities needed to ensure clean claims on hold and denial management (follow-up on paperwork where missing).

• Provides training and mentoring for new hires.

• Assist Patient Registration Leadership with special assignments as needed.

• With the management team, ensure all new hires understand their job responsibilities, company policies and company programs.

• Acts as a resource for Patient Registration team members in area.

• Distributes all training materials as processes or procedures are updated.

• Conducts audits and prescribes best training approach based on results and needs of the individual

• Analyzes and evaluates training requirements to ensure proper training objectives are met.

• Identifies training issues and provides retraining and coaching on areas of concern

• Provides feedback to management regarding training effectiveness and suggestions for change.

• Track training assignments and attendance and provide reports to management.

​Supervisory Responsibilities

• None 

Basic Education and/or Experience Requirements

• High school diploma or equivalent, and at least 2 years of healthcare patient registration/admissions or reimbursement experience.

• Minimum of 2 years of experience using medical patient registration or reimbursement software (such as Brightree, CPR+, Dezine, Day Tech) and/or equivalent experience.

Basic Qualifications

• Excellent oral and written communication skills, proficient presentation and training skills, and problem solving skills.

• Passionate about helping others learn.

• Must be able to work autonomously while remaining focused on core initiatives.

• Advanced level skill in Microsoft Excel, intermediate level skill in Microsoft Word, and advanced level skill in Microsoft Power Point.

Travel Requirements:  (if required)

• None

Preferred Qualifications & Interests (PQIs)

• Bachelor’s Degree

• Previous Infusion Reimbursement, Patient Registration/Admissions experience

• Knowledge of training and development, including principles of adult learning, training, organizational methodology and assessment techniques.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $23.25-$38.74

Benefits:

-401k

-Dental Insurance

-Disability Insurance

-Health Insurance

-Life Insurance

-Paid Time off

-Vision Insurance

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

​