Lead Technician - Direct Line Global
Richmond, VA
About the Job
Founded in 1998, Direct Line has grown from its start in Silicon Valley to become a leading global technology services company, providing data center design, integration, installation, retrofits, maintenance and managed services to the world's leading technology companies.
Catering to a broad spectrum of technology and client requirements, Direct Line employs over 1200+ skilled technicians to deliver over 1000 projects annually across data center markets in the US and APAC.
In July 2024 Direct Line was acquired by CBRE and now operates within its Data Center Solutions business. This new ownership presents an opportunity to support and accelerate DL's key strategies to serve the increasing demands of the industry and our clients.
About the Job-
Direct Line (DL) is a leading technology infrastructure services provider enabling mission-critical data center infrastructure for the world's technology leaders. Catering to a broad spectrum of technology and client requirements, 1100+ skilled technicians deliver over 1000 projects annually across data center markets in the US and APAC.
Direct Line is a global leader in deploying and enabling data center infrastructure. Our solutions are tailored across every phase of the Data Center Lifecycle: Assess. Design. Install. Manage. Maintain. Transform. Our mission is to enable your mission critical infrastructure to be resilient, agile, and adaptive for tomorrow's technology. Leveraging our unique, proven methodologies and training programs, alongside decades of experience partnering with the world's technology leaders, our team of highly skilled and trained specialists is dedicated to delivering your vision into an operationally efficient, reliable, and safe data center.
As a market-leading service provider, Direct Line aims to be a strategic partner in navigating the rapidly evolving technological advancements, providing operational leadership and the co-creation of cutting-edge infrastructure solutions for and sustainable deployment of new technologies such as AI, Automation, and NextGen Compute platforms.
Direct Line is thrilled to announce that we're expanding our horizons and looking for talented individuals to join us across various locations. If you're ready to be part of a dynamic team shaping the future of data centers, this is your opportunity- https://dl-global.com/current-roles/
Join the journey where we make innovation meet reliability and digital transformation become a seamless reality.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Installation/decommissioning of network and cabling infrastructure in a Data Center environment.
- Deliver sustainable and repeatable solutions and processes, always with an eye on improvement.
- Provide structured feedback on project progress to Stakeholders.
- Exhibit quality workmanship on all work and maintain Data Center cleanliness.
- Follow all production, safety and quality standards, codes, and industry best practices.
- Collaborate with various Stakeholders to remove project obstacles.
- Reading and comprehending blueprints and building documentation/redline work.
- Broad understanding of Data Center infrastructure technologies.
SKILLS AND QUALIFICATIONS
- Knowledge and use of basic telecom hand tools.
- Must understand customer service.
- Clear understanding of job safety requirements.
- Be able to read and understand floor plans.
- Should be familiar on wiring schemes and wiring testing.
- Should be able to pull all types of low voltage cable.
- Should understand and be capable in performing field terminations and labeling.
- Reports to Operations Manager and take daily directions from Technician, Technician II, Lead Technicians, Senior Technicians and Advance Senior Technicians.
- Capable of maintaining orderly paperwork, capable of running service jobs.
- Possess skill to layout MDF and IDF closets, be able to dress all types of cable, and perform all type of terminations.
- Capable of working in Data Centers
- Shall be able to install ladder racking and seismic bracing both above and under raise floor.
- Basic understanding of both copper and fiber cable testing and troubleshooting.
- Read and understand blueprints and design document
- Dress and furcate fiber trunks for splicing
- Maintaining orderly paperwork and running service
- Fusion Splice including Ribbon/Single OSP/ISP
- Install, connect, and decom network equipment
- Operate DSX 5000 tester/OTDR Tester
- Program testers
- Download test results to Linkware/Linkware Live
- Save test results, verify, and submit to customer
- Create mass labels and apply per Portmap
- Differentiate live cables from decom cable
- Copper testing and troubleshooting
- Conduct Service Swaps of live networking devices
- Understand "FIM" database and operate scanners
- #LI-Onsite
PHYSICAL REQUIREMENTS
- Primarily walking, standing, and bending for extended periods with some sitting.
- Ability to communicate effectively with verbal, written, visual and listening skills.
- Dexterity of hands and fingers to operate any required equipment as well as to operate a computer keyboard, mouse, and other technical instruments.
- Able to lift and carry heavy equipment, up to 50 pounds.
- Ability to pull cables.
- Ability to climb ladders and work on raised platforms.
CBRE | DIRECTLINE, a CBRE Data Center Solutions business, is a leading technology infrastructure services provider enabling mission critical data center infrastructure for the world's technology leaders. Catering to a broad spectrum of technology and client requirements, 1200+ skilled technicians deliver over 1000 projects annually across data center markets in the US and APAC. DL has proven success in the deployment of next-generation infrastructure technologies across the data center lifecycle; from design & planning, install & build through Day 2 maintenance, technology upgrades & retrofits, including delivering the latest wave of AI/ML platforms.
For more information on how Direct Line can support your technology infrastructure requirements, please visit: www.dl-global.com