Lead Systems Engineer at Three Point Solutions Inc

Job Title: Lead Systems Engineer
Client: Health Insurance Company
Duration: 12 Months
Location: Washington, DC 20065

General Information
Job Category/Level: Systems/Monitoring/Lead
Reports to: Manager, Systems Monitoring Team, Infrastructure and Production Operations

Background
The FEP Operations Center seeks a Lead Systems Engineer to support Systems Monitoring initiatives for various SOWs in 2024 and beyond.

Responsibilities

• Administer systems and applications monitoring tools (e.g., DataDog).
• DataDog administration experience on Linux platform for Java-based applications on Tomcat Application Server.
• Configure Infrastructure, Network Monitoring, and Centralized Logging.
• Administer ELK Stack (Elasticsearch, Logstash, Kibana) or similar tools.
• Strong Linux (Red Hat) background and scripting (Python, Shell, ANSIBLE).
• SSL setup on Linux servers, including CA cert installations.
• Knowledge of Network components (Switches, Routers, Palo Alto Networks, F5 Load Balancers, SNMP).
• Experience with Big Panda, CloudBeat (Synthetic Monitoring) desired.

Tasks

• Manage DataDog tools on Linux, ensuring effective network, server, and log monitoring.
• Configure centralized logging from various sources.
• Create DataDog dashboards for data visualization.
• Manage DataDog APM for Java applications and set up end-user monitoring.
• Support significant production issues, gather and analyze information for troubleshooting.
• Create training documentation and reports for tool usage.
• Work with Architecture and Project teams to ensure systems monitoring requirements are met early in development.

Competencies

• Organizational and communication skills.
• Adaptable, forward-thinking, problem-solving mindset.
• Time management and initiative.
• Technical skills, proactive work style, continuous learning enthusiasm.

Required Skills

• 5-8 years of IT experience across various platforms, including Linux/Unix, Microsoft systems, VMWare, SQL Server, LAN/WAN technologies.
• 3+ years in monitoring tools like DataDog administration or ELK Stack (Elasticsearch, Logstash, Kibana).
• Scripting in Shell, Python, Selenium, and experience with SSL certs on Linux.
• Developing and implementing monitoring strategies in large-scale environments.
• Process documentation, tool usage training, and support.
• Familiarity with database management (DB2, SQL).
• Troubleshooting using monitoring tools like DataDog.
• Experience in both waterfall and agile SDLC methodologies.

Education
Bachelor's in Computer Science, Engineering, or related field (or equivalent experience).

Licenses/Certifications

• ITIL Foundations v3 (within 180 Days Preferred)
• SAFe Certification