Lead Surgical Scheduler - Cooper University Hospital

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs.  Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Lead Surgical scheduler responsibilities include but are not limited to various activities related to an extension of leadership while supporting the Surgical Scheduling Team, and HCA Leadership. Serves as the resource for all procedural scheduling for all service lines we serve.  Must ensure quality patient registration and scheduling, positive telephone etiquette and customer satisfaction in support of Cooper University Hospital Mission and Core Values. Must be able to work independently and as a team with an enthusiastic personality. Team player with a genuine interest in resolving customer issues.  Must enjoy interacting and working collaboratively in a team environment.

A Lead Surgical Scheduler must have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment. Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in EPIC EMR Cadence and OPTIME within HCA Template, and coordinate/facilitate with vendors, anesthesia, cytology services directly. Assist in managing and supporting Ambulatory check-out desk to ensure that patients leave with scheduled procedures when applicable.  In addition to completing audits for scheduled encounters, and inbound calls.  Works closely with Institute Leaders, Providers and HCA stakeholders to centralize, and standardize best practice in efforts to reduce denials.

Experience Required

• 2-3 years in medical or office setting Management role. 
• Outstanding organizational skills, typing 35-45 WPM, medical transcription required.

Education Requirements

• High School Diploma: Associate degree preferred

Special Requirements

• Strong Customer Service utilizing AIDET to ensure the objective of meeting the patient’s needs.
• Independently controls and monitors workflow during process to ensure quality and accuracy in all encounters.
• Verification and data entry of all required registration and scheduling components during each encounter. This includes but is not limited to patient demographics, insurance verification, plan codes, authorizations/referrals, orders, guarantor type, HAR/patient class, bedding of patient, etc.
• Insurance and benefit verification –utilize RTE and various payer portals to verify eligibility and benefits for services being provided. This may include proper identification of Out of Network services and Advance Beneficiary Notices  
• Orders – Review EPIC and outside orders to ensure order follows all compliance requirements.
• Track and report weekly on all scheduled services.
• Responsible for EMR documentation/tasks in telephone encounters, in-baskets, e-fax, work queues as assigned. 
• Audit scheduled encounters and review with team members.
• Collaborate with EPIC Analysts to create dashboards, reporting tools, and accountable for monitoring open help desk tickets within scope of responsibilities. 
• Track inventory, order office supplies/forms, assist in scheduling meetings, and taking minutes etc.
• Ability to monitor Finesse Dashboard to ensure phone queues are adequately staffed to maintain our KPI’s for scheduling i.e. call abandonment rate, ready mode, and through put of calls in the queue.
• Assist and function as liaison for the supervisor/manager in patient scheduling issues, training, education,
• communication and problem solving.
• Proven ability to successfully handle scheduling for multiple service lines.
• Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.